Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

As part of this role, you will be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Applications are accepted until further notice. 

About the Team

The Splunk Cloud Network Operations Center (NOC) serves as the frontline defense ensuring 24/7 availability, resilience, and performance for our global cloud platform. Operating as the operational backbone of Splunk (a Cisco company), our team directly safeguards mission-critical machine data and cloud services for thousands of enterprise customers worldwide. We are a close-knit, highly collaborative team of systems and cloud engineers who thrive in a fast-paced environment built on mutual support and continuous learning. What makes this team exciting is the unique opportunity to work at the intersection of large-scale distributed systems and cutting-edge cloud observability, diagnosing real-time challenges across modern multi-tenant environments.

Your Impact

Monitor and triage infrastructure and application alerts across our multi-tenant cloud environments to maintain efficient platform uptime and reliability. 

• Lead end-to-end incident response and major incident management workflows to minimize Mean Time to Resolution (MTTR) during service-impacting events. 

• Implement and refine automated playbooks and standard operating procedures to streamline operational handoffs and eliminate repetitive solving steps.

• Collaborate closely with Site Reliability Engineering (SRE) and Product teams during Post-Incident Reviews (PIRs) to identify root causes and implement permanent architectural remediations.

• Participate in an operational on-call rotation to guarantee round-the-clock stability and seamless customer experiences across global production clusters 

Minimum Qualifications:

• Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months): 

-A Master's degree with 0 years of work experience; or 

-A Bachelor's degree with 2 years of work experience; or 

-An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 3 years of work experience; or 

-A High school diploma (or equivalent) with 4 years of work experience.

Qualifying education and work experience should be in Computer Science, Information Technology, or a related field.

Preferred Qualifications

• Exposure with configuration management and infrastructure-as-code automation tools such as Puppet, Ansible, or Terraform.

• Foundational knowledge of containerization and orchestration technologies, including Docker and Kubernetes.

• Experience using Splunk (SPL, dashboards, alerting) or OpenTelemetry frameworks to analyze logs, traces, and metrics for operational anomalies.

• Experience utilizing AI developer tooling (such as Claude, GitHub Copilot, or Codex) to accelerate script development, log parsing, and operational runbook generation.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$125,700.00 - $203,100.00

Non-Metro New York state & Washington state:

$111,700.00 - $180,800.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.