Patient Care Coordinator

Patient Care Coordinator 

Founded in 1940, Chicago-based Beltone is part of the GN Hearing Care Group, a global leader in intelligent audio solutions with a unique portfolio of medical, professional and consumer audio solutions. Utilizing advanced technology to produce hearing aid instruments sold in the United States, Canada and over 50 countries worldwide, Beltone provides industry-leading products, services and support for its U.S. hearing care network operating in over 1,500 offices in North America. Beltone remains the most trusted brand for quality products and care among its patients and adults aged 50 and older.  

Beltone Arizona is a Private Hearing Healthcare practice located in Prescott.  Seeking to hire a sales driven and motivated individual to manage the front office, create appointment opportunities through internal prospecting and outreach, assist the provider with helping patients, and represent our practice with professionalism. 

Responsibilities  

• Promote sales by actively attracting new patients to the office 

• Confer with incoming patients to generate referrals for patient hearing health outreach  

• Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues 

• Clean and service hearing aids when the provider is unavailable  

• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database   software 

• Execute routine bank deposits and credit transactions; manage petty cash account 

• Maintain weekly sales reports 

• Package and ship supplies and equipment  

• Determine specific patient insurance coverage by working directly with insurance companies 

• Assist patients with qualifications for credit application as needed 

• Order and maintain appropriate and approved office supplies 

Qualifications  

• Understanding of current marketing promotions 

• Willingness to make extensive outbound dials 

• Understanding of current HIPAA laws is a plus 

• Strong interest in patient care and hearing health  

• High School Diploma or GED 

• At least one year of front office experience 

• Telemarketing and inside sales experience a plus 

• Exceptional professionalism, strong verbal and written communication skills 

• Outstanding planning and organizational skills 

• Superior multi-tasking and strong time management ability 

• Ability to work independently 

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.