VIC - Melbourne - 655 Collins StLearning and Development specialist to assist with the rollout of WFS (Workforce Software)

Key responsibilities:

Learning

• Identify, assess and respond to Project SAPphire training and capability development needs.
• Develop and deliver learning initiatives that support the implementation of Project SAPphire.
• Own and continuously improve the learning syllabus and supporting processes.
• Develop learning materials, which may include e-learning modules, videos, presentations, quick reference guides, posters, toolbox talks and operational training documentation.
• Deliver virtual training sessions across all identified ServiceStream sites for Project SAPphire to support the successful adoption of change initiatives. Face-to-face training may be required in some circumstances.
• Partner with the project, senior leaders and site leaders to forge strong working relationships and identify gaps or issues that require remediation or initiate process improvement.
• Monitor training participation and competence requirements across the workforce.
• Produce learning analytics and reporting to stakeholders on a need basis.

Stakeholder Management

• Engage effectively with stakeholders at all levels, from frontline teams to senior executives.
• Confidently manage upwards, providing clear, honest advice and progress updates.
• Act as a trusted intermediary between business, project teams, vendors, and operational leaders.

Communications

• Assist in developing clear, practical communications for diverse audiences.
• Translate technical or system changes into simple, relevant messages for end users including mediums that will work most appropriately for a specific cohort, i.e. instructional guides, quick reference guides, video’s and the like.
• Support delivery of briefings, FAQs, and change updates.

Team Contribution

• Operate as a flexible team player, pitching in where needed to support overall project success.
• Foster a collaborative, respectful team culture.
• Adapt to evolving priorities and role boundaries as the project progresses and evolves.

People & Culture

How to Apply