Retail Sales Consultant

A leading organisation is seeking a dynamic Retail Sales Consultant to join their showroom team. This is an exciting opportunity for a commercially minded sales professional who thrives in a customer-focused environment and enjoys helping clients transform their homes through tailored decorating solutions. Working closely with qualified Interior Designers, the successful candidate will play a pivotal role in converting customer inspiration into completed sales, ensuring every client receives outstanding service and leaves with confidence in their purchasing decisions. 

Responsibilities:

• Welcome and engage customers in a professional and approachable manner.
• Build strong relationships and gain a thorough understanding of customer needs, preferences and project goals.
• Convert design consultations and recommendations into confirmed sales.
• Guide customers through purchasing decisions and confidently handle objections.
• Recommend complete decorating solutions, including paint, wallpaper, flooring, lighting, fabrics and complementary décor products.
• Increase sales through effective upselling and cross-selling opportunities.
• Follow up on quotations, leads and customer enquiries to maximise conversion rates.
• Achieve monthly sales targets and contribute to overall showroom performance.
• Maintain accurate customer records, quotations and sales information.
• Collaborate closely with Interior Designers, store management and suppliers to deliver a seamless customer journey.

Requirements:

• Proven track record of success in consultative sales, retail sales or customer-facing environments.
• Strong ability to build trust, influence purchasing decisions and close sales.
• Experience in premium retail sectors such as furniture, homeware, décor, flooring, kitchens, bathrooms, lighting, luxury appliances, property sales, hospitality sales or luxury brands will be advantageous.
• Exceptional communication, relationship-building and customer service skills.
• Strong negotiation, objection-handling, upselling and cross-selling abilities.
• Computer literacy and experience working with quotations, CRM systems or point-of-sale platforms.
• A genuine passion for interiors, colour, design trends and creating beautiful living spaces.
• Professional presentation and the ability to engage confidently with discerning clientele.
• Results-driven, commercially minded and motivated by achieving targets.
• High emotional intelligence, attention to detail and a customer-first approach.

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: KM01