VP HELOC Operations Manager

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.

• We offer multiple opportunities for development and upward mobility.

What You’ll Do:

The VP HELOC Operations Manager is responsible for ensuring that all HELOC files originated from bank charters are processed, closed, and funded according to Wintrust Mortgage’s established quality, efficiency and customer service standards. The VP HELOC Operations Manager will effectively leverage pipeline, production and quality reports to promote both employee and customer satisfaction.

Production and Pipeline Management:

• Achieves pipeline conversion and loan service time objectives in line with budget plan.

• Monitor workflows and department metrics to increase service levels while increasing staff productivity without sacrificing quality or increasing risk.

• Oversees overall department financial management, planning, systems and controls.

• Meet established productivity levels and turnaround times as set by management

• Review daily pipeline reports and reallocate as dictated by volume

• Responsible for Cycle times.

Manufacturing Quality:

• Effectively resolve problems that arise on a daily basis

• Be up to date on all HELOC related guidelines

• Ensure the accuracy of all necessary criteria for HELOC rates and fee structures.

• Ensure that all relevant policies, procedures, internal controls and processes are kept up to date and meet all regulatory and other requirements.

• Responsible for responding to Compliance and internal audit reviews.

• Customer Satisfaction and Experience

• Contributes to short and long-term organizational planning and strategy as a member of the management team, including an initiative focused on achieving operational excellence.

• Create and maintain a team environment among retail bankers and HELOC staff to complete transactions timely and efficiently

• Monitor file flow to ensure SLA's and KPI’s are consistently met or exceeded.

• Demonstrate a sense of urgency by taking on immediate issues concerns as needed.

• Monitor and Improve/maintain Customer Stat.

• Responsible for closing times.

• Responsible for Employee Engagement initiatives and results.

Personnel Management and Support:

• Establishes, leads, and retains a best in class HELOC team.

• Manages a skilled team of HELOC staff consisting of Processing, Underwriting and Closing.

• Responsible for leading the HELOC team to processing, underwrite, and close loans fast & efficiently; while maintaining exceptional communication with internal & external customers/borrowers.

• Responsible for Employee Engagement initiatives and results.

• Assist SVP Head of Mortgage credit on strategic initiatives as needed

Qualifications:

• 7-10 years of experience in mortgage operations fulfillment with a proven track record in leadership, mentoring and management.

• Bachelor's Degree in a finance related major or related work experience.

• Credit experience is preferred.

• Knowledge of Fulfillment operations on a national scale with experience supporting multiple customers.

• Knowledge of all legal and regulatory aspects for mortgage operations.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated annual salary range for this role is $98,000 - $132,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.