CXone Administrator

*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.*

*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*

 

Curious? Join the Insite Journey!

 

This is a remote role for individuals who currently reside in the Philippines, Compensation 42,000 - 58,000 PHP/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date

 

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

 

As a CXone Administrator, you will support the day-to-day operation of the NICE CXone platform through routine configuration, user and agent administration, L1 support, and standard reporting. Working under the direction of the CXone Helpdesk Manager, this role focuses on accurate operational execution, timely issue escalation, and maintaining a reliable platform experience for users.

 

How you can be Exceptional in this role:

• Perform day-to-day CXone administrative tasks, including agent and user provisioning and deactivation, skill assignment, and basic routing or queue configuration changes
• Provide L1 support for platform issues and escalate to the CXone Helpdesk Manager or Senior CXone Engineer based on severity and established escalation guidelines
• Maintain accurate configuration documentation and change logs for the CXone environment
• Generate and distribute standard operational reports, including queue performance, agent adherence, and similar reporting
• Support scheduling and Workforce Management (WFM)-related administrative tasks within CXone
• Identify recurring issues or improvement opportunities and communicate them to the CXone Helpdesk Manager

 

How you will help us Succeed together:

• 1-3 years of experience administering CXone or a comparable CCaaS platform, or equivalent contact center technology administration experience
• Familiarity with core CXone administrative functions, including user and agent management, skill-based routing, and queue configuration
• Basic troubleshooting skills for common platform and voice-quality issues
• Ability to work effectively from documented procedures and escalate issues appropriately when they fall outside the scope of the role

 

How you can Stand out:

• NICE CXone certification, or actively pursuing certification
• Exposure to Salesforce or WFM integrations from an administrative or end-user perspective
• Previous experience working in an offshore, distributed, or international support model