Medical Care for Children Partnership (MCCP) Program Supervisor (Human Service Worker IV)

Are you looking for a career that offers you...

• A robust one-year orientation designed to support your professional success.
• The opportunity to make a difference by serving those most in need in our community.
• The change to work collaboratively with community partners to address public health priorities.
• A learning culture that values growth, flexibility, and work-life balance.
• Amazing benefits and a supportive team environment.

Then look no further! The Fairfax County Health Department (FCHD) is a progressive public health leader providing services that promote population health, protect public health and the environment, and ensure residents' equitable access to health services and information. We invite you to apply to become a member of our thriving workforce, together making a difference in the health of our community!

Under administrative supervision, performs advanced level professional duties and performs as the program unit supervisor for the Medical Care for Children Partnership (MCCP). Manages a multidisciplinary team to ensure the accurate and timely determination of MCCP eligibility and the coordination of supplemental health resources. A primary responsibility includes the generation and distribution of comprehensive monthly program reports to key stakeholders, including medical homes, pharmacy providers, the Health Department, and the MCCP Foundation. Serves as a key member of the hiring panel, conducting candidate interviews and providing recommendations to ensure the selection of highly qualified staff. As a member of the management team, the Human Service Worker (HSW) IV identifies service delivery gaps, develops MCCP-specific standard operating procedures (SOPs), and maintains strategic partnerships to ensure program integrity and operational excellence.

• Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;
• Knowledge of basic human behavior and social problems;
• Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;
• Knowledge of best practices in workforce development and case management;
• Ability to communicate effectively, both orally and in writing;
• Ability to make mathematical computations;
• Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;
• Ability to read, interpret and apply program policies and procedures;
• Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;
• Ability to interpret and analyze data;
• Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;
• Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;
• Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;
• Ability to maintain professional ethics related to confidentiality of client information;
• Ability to work in a team environment;
• Ability to work effectively with people under stress;
• Ability to provide excellent customer service;
• Ability to identify clients in crisis and intervene to stabilize the situation;
• Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);
• Ability to supervise the work of others effectively;
• Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;
• Ability to develop, train, mentor, and motivate staff;
• Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;
• Ability to accept changes in work assignments and environment;
• Ability to recognize and implement best proactive approaches to service delivery;
• Ability to make public presentations.

CERTIFICATES AND LICENSES REQUIRED:

• Valid driver's license.
• Cardiopulmonary Resuscitation (CPR) certification (Required within 30 days).
• Automated External Defibrillator AED) certification (Required within 30 days).
• Basic Life Support (BLS) certification (Required within 30 days).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, driving record check, and sanction screenings to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Knowledge and experience working with state eligibility regulations and local eligibility requirements.
• Experience determining annual sliding scales for income determination, based on annual federal poverty level.
• Experience with uninsured or underinsured clients.
• Ability and experience with identifying service and community trends within programs to increase participation, to continuously improve service, client flow, and to identify gaps for employee training.
• One to two years of supervisory experience, including providing leadership, management, and guidance to employees, and creating an environment that is supportive of teamwork through shared decision making and conflict resolution.
• Experience providing excellent and high-quality customer service to internal and external customers.
• Experience conducting needs assessments to determine the type of services needed by a client.
• Experience conducting in-depth interviews to determine client eligibility for specific human services.
• Experience working in a public health or health care setting.
• Experience working with diverse populations and clients.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift or carry up to 25 lbs. as required for the position. Uses hands to grasp, handle, or feel. Visual acuity is required to read data from paper and on a computer monitor or other electronic device; ability to operate keyboard driven equipment and computer and use of touchscreen. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Generally, works in an office environment and may occasionally be required to perform job duties outside of the typical office setting. Ability to drive a motor vehicle. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity. 

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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