Intern - Documentation

Intern - Documentation

In this job you will:

• Review, update and standardize existing documentation to ensure they remain accurate, relevant and easy to use, while preserving valuable knowledge for current and future stakeholders (external and internal).
• Update existing Roles Documents. There is a total of 227 documents on the Customer Care Site and 364 documents stored in other areas.
• Update existing Knowledge Base articles. There are 91 documents that need to be refreshed.
• Coordinate with team members to gather missing or updated information.
• Ensure documents follow standard formatting and documentation guidelines.
• Organize and maintain document libraries for easier access and navigation.
• Help identify outdated, duplicate, or incomplete documents for cleanup.
• Track documentation updates and maintain records of completed work.
• Updated documents are published to the Navitaire Customer Care site.
• Source Word and PDF files are saved in the designated Roles Documents to ensure they can be easily located and maintained.
• Ensure references of outdated product names or product versions are updated
• Ensure Table of Contents is regenerated, and all links are verified to be working.
• Document History section is updated with the latest revision entry

About the ideal candidate:

• Currently pursuing a degree in Communications, Technical writing, or a related field
• Must have background in communications, technical writing or similar
• Strong interest in documentation, content writing, knowledge management, or communications.
• Excellent verbal and written communication skills, with strong attention to detail.
• Self driven, ability to manage date to day activities and to see assigned project/s through
• Comfortable collaborating with different teams and stakeholders to gather information and update documentation.
• Experience in writing, editing, or maintaining documents, school publications, or similar projects is an advantage.
• Amenable to work on a hybrid work setup (2-3 days a week onsite). Location: BGC, Taguig
• Required number of hours: 500 hours
• Work shift: 8 AM to 5 PM
• Can start by September 2026

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.