- Salary
- $22 – $26/hr
- Location
- Mississauga, ON
- Department
- Healthcare
- Seniority
- Entry
- Source
- Paylocity
Description
Description
Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.
Reporting to the Data Entry Team Lead/Supervisor, the Pharmacy Assistant – Data Entry plays a vital role in the quality and safety of our medications. This position is responsible for entering prescriptions into the Kroll system, and maintenance of patient records.
Key Responsibilities
- Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately
- Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients
- Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks
- Answer telephone calls promptly and courteously
- Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor
- Provide an excellent level of customer service to all clients
- Other duties as assigned
Requirements
Skills and Qualifications
- Experience with Kroll software is required
- Previous Pharmacy Experience required
- Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary).
- Knowledge on Standards of Practice in Ontario pharmacy practice.
- Retail Experience an Asset
- Exceptional customer service skills with a talent for building customer loyalty
- Effective communication skills
- MS Office
- Effective organizational skills, ability to multitask
- Problem Solving Skills
- Strong attention to detail
