Service Center Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Center Associate supports Xylem’s business by coordinating service activities, scheduling technicians for maintenance and repair works, and ensuring effective delivery of aftermarket services.

This role also provides administrative and sales support, including preparing service and parts quotations, maintaining service records, managing reports, and delivering exceptional customer service.

If you are customer focused, have excellent communication skills and enjoy working as part of a team, then we may have a role for you as a Service Center Associate at our Perth branch. 

The Role:  

• Support our customers via phone and email

• Maintain and regularly update work registers and compliance registers

• Effectively schedule and monitor workflow tasks to ensure timely completion

• Generate and report on backlogs, as well as completed work tasks, to track progress

• Input purchase orders into the system

• Manage purchase orders from receipt through to delivery

• Provide order status updates and follow up on any delays

• Build and maintain long term relationships with customers

About you:

• 1+ years of comparable work experience preferred

• Customer service/sales support capacity

• Excellent problem solving and time management skills

• Well-developed computer skills Microsoft Office

• Strong attention to detail

• Ability to work autonomously as well as in a team environment

• Competency in using ERPs, CRM software desirable

Benefits:

• Competitive salary + company bonus program

• Company-funded income protection insurance

• Subsidised health insurance for you and your immediate family

• 13% superannuation

• Gym membership discounts and wellbeing benefits

• Additional leave entitlements

• Structured training and career development pathways

• Xylem Watermark volunteer program participation

At Xylem, you will be part of a business that values innovation, customer partnership and market leadership, while offering the chance to build your career in a specialised and growing sector.

If you're ready to take the next step in your career, we’d love to hear from you.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.