Assistant Manager - WSM

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Workplace Services - Assistant Manager (WSM)

Location: Chennai

Experience: 4+

Industry: Integrated Facilities Management (IFM) / Corporate Real Estate / Workplace Experience

Role Overview

The Workplace Services Manager is responsible for delivering seamless workplace operations, enhancing employee experience, managing facilities services, ensuring compliance, and driving operational excellence across the client site.

Key Responsibilities

Workplace & Facilities Operations

• Oversee day-to-day workplace and facility operations.
• Ensure smooth functioning of office services, reception, meeting rooms, pantry, and employee amenities.
• Maintain high standards of workplace experience and customer satisfaction.

Vendor Management

• Manage IFM vendors and service partners.
• Monitor SLA and KPI performance.
• Conduct regular service reviews and implement corrective actions.

Client & Stakeholder Management

• Serve as the single point of contact for workplace services.
• Build strong relationships with client stakeholders and business leaders.
• Manage escalations and ensure timely resolution.

People Management

• Lead workplace and facilities teams.
• Drive team performance, engagement, and development.
• Ensure adequate staffing and succession planning.

Health, Safety & Compliance

• Ensure compliance with statutory, EHS, and corporate policies.
• Conduct audits, inspections, and risk assessments.
• Support emergency preparedness and business continuity planning.

Financial Management

• Manage operating budgets and expenses.
• Review invoices, purchase orders, and cost reports.
• Identify cost-saving and efficiency opportunities.

Projects & Space Management

• Support office moves, churn, fit-outs, and workplace projects.
• Coordinate with project teams for workplace enhancements.
• Drive sustainability and space utilization initiatives.

Required Qualifications

• Bachelor's Degree in Engineering, Hospitality, Business Administration, or related field.
• 8+ years of experience in Workplace Services, Facilities Management, Corporate Real Estate, or Hospitality Operations.
• Strong experience managing large corporate offices and vendor ecosystems.

Key Skills

• Workplace Experience Management
• Facilities Management
• Vendor & Contract Management
• Stakeholder Management
• Budget & Financial Management
• Team Leadership
• Health & Safety Compliance
• Project Coordination
• Customer Service Excellence
• Communication & Presentation Skills

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.