ITS Helpdesk Work Study

This job is only available to students who qualify for Work-Study.  If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at [email protected].

ITS Helpdesk work study student to start fall 2026. *Looking specifically for students able to work AM shifts*

Location: Schaffer Library & Peschel Computer Center

Supervisor's Name: Kim Hathaway

Hours/Shifts Available: Various, see below. Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.

Rate of Pay: $9.70/hr

Number of Positions available: 5

Essential Responsibilities and Duties:

·         Tier-one telephone support

·         Greeting and assistance for walk-ins

·         Troubleshoot hardware and software

·         Deliver and set-up computers, monitors, printers, and other peripherals

·         Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling

·         General office duties, which may include back-up at the Reception Desk or assistance in Operations

·         Personal and technical interaction with faculty, staff, and students

·         Involvement in Department special events and/or set-up of events

·         Potential management, scheduling, and/or training of new student workers

Qualifications:

·         Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices

·         Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m *Seeking students able to fill AM shifts*

·         Positive and professional attitude, initiative, and motivation

·         Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty

Location: Schenectady, NY

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).