Maintenance Repair Manager

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

• Manage the PM expense and repair budget, contribute to vendor performance management and work order flow management, review and process proposals and invoices (approve invoices and maintain budget of all maintenance costs), prepare monthly reports on special projects, and facilitate overall communication to the field.
• Manage invoicing and complete in-depth review of invoices through various systems.
• Supervise staff and vendors that install, inspect, repair, and maintain building systems, including but not limited to mechanical, electrical, plumbing, fire suppression, water, wastewater, pest control and HVAC systems, including related control systems, promoting expeditious service to complete work orders.  
• Develop a strong relationship with the store operations team, Regional Directors, District Manager(s), etc., to ensure a productive working environment.
• Manage and mentor the team, ensuring technical competence, professional growth, and enhancing their work experience. 
• Create strategic plans to oversee work orders for various facilities management areas such as HVAC, electrical, lighting, plumbing, security, signs, roof, and carpentry through a dedicated team. Establish and maintain standard operating procedures (SOPs) for the department. Implement reporting mechanisms to monitor and address issues, ensuring all work orders are completed and confirmed.
• Monitor monthly actual costs against budget and ensure accurate accruals. Oversee existing store capital budget and program management. Develop and administer the budget for the R&M (Repair & Maintenance) department, forecasting expenses and tracking expenditures. Identify opportunities to reduce costs, negotiate contracts with five specified vendors, and streamline maintenance operations to meet budget targets.
• Analyze maintenance expenses, including equipment repairs and spare parts inventory, to find ways to cut expenses and enhance efficiency.
• Manage the creation, implementation, and management of operational policies and programs. Set up protocols and procedures for departmental tasks, address mechanical and vertical transportation issues, and provide guidance and approvals for departmental activities.
• Oversee utility-driven replacement programs and manage the waste removal program for stores. This includes adjusting waste removal service levels, handling expansions to include new stores in the service, and managing any reductions or increases in service as needed.
• Negotiate and schedule maintenance tasks for stores and facilities, including cleaning, mechanical, electrical, plumbing, fire protection systems, and pest services using the company’s maintenance service system (Nest). Ensure these tasks are completed efficiently, cost-effectively, and within specified timelines while maintaining high-quality standards.
• Design and manage preventative HVAC maintenance and replacement program.
• Develop guidelines for vertical transportation – Preventative maintenance, report, and modernization criteria.

QUALIFICATIONS

• 8+ years of experience in the administration of building maintenance, general contracting, or related construction work, plus similar-sized store fleet (1,500+ stores) and alike on occupancy size 8-9k sq. ft. stores.  
• Bachelor's degree in facilities management, business administration, or a related field preferred, or a combination of education and experience.
• Experience in a multi-location, retail chain environment desirable.
• Excellent organizational skills, multi-tasker, self-motivated, independent thinker who is deadline-oriented and works with minimal directions in a fast-paced environment.
• Ability to track and report on projects utilizing computerized systems.
• Familiarity with retail store maintenance practices and ability to review construction documents to identify complex R&M issues or determine the scope of responsibility.
• Fluent with Microsoft Outlook.
• Availability to be on-call as needed.

Five Below is an Equal Opportunity Employer

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

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