Supported Housing Program Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:   

The Supported Housing Program Manager is responsible for the strategic and operational aspects of care delivery, including comprehensive care planning, interdisciplinary coordination, resource management, ongoing evaluation of resident needs and services, and the planning, development, implementation, and evaluation of nursing care services. The Supported Housing Program Manager assesses, plans, implements, and evaluates resident care; works collaboratively with the interdisciplinary team to ensure the delivery of safe, consistent, and person-centered care; and provides leadership, direction, and guidance to LPNs and HCAs in the provision of resident care. The Supported Housing Program Manager provides support, advocacy, and choice to residents and their families to ensure the highest quality of person-centered care achievable within the mission, vision, and values of The Salvation Army. The Supported Housing Program Manager supports their Director in providing continuing care and assists in maintaining a safe and secure environment for residents, visitors, and staff members, while also supporting quality improvement and the effective coordination and ongoing evaluation of care practices and resources within the program.

Accountabilities:

 Resident Care Services:

• Direct and monitor the work activities and resources of assigned care services to achieve quality, safe, and resident-centered care.

• Participate in the development and implementation of plans, objectives, and strategies for care services which are aligned with overall organizational strategic directions.

• Support complex case navigation together with the interdisciplinary team.

• Evaluate the performance of the care services through agreed upon objectives and measures, and identify opportunities for quality improvement

• Assess, plan, implement and evaluate resident care collaboratively with the interdisciplinary team ensuring the delivery of resident-centered care. Approve and tour potential new intakes.

• Provide direct support, advocacy, and communication to residents, families or guardians of the residents within the program

• Assist their Director in developing, recommending, implementing, and evaluating operational and clinical policies and procedures.  Plan, develop, implement, and evaluate clinical care services/ plans in accordance with evidence-based practices, and applicable standards

• Ensure consistency in programs and practices in resident-centered care services.

• Ensure that the resident care team complies with the organizational policies and procedures, continuing care health service standards, accommodation standards, relevant legislation regulations, accreditation standards, and regional health authority requirements.

• Respond, investigate, and review concerns and complaints from residents, families, and staff.

• Investigate and review all unusual incidents, critical incidents, and medication incidents.

• Ensure that all intake/residential agreements are met and provide direct support to staff as they work with residents to be successful in meeting the expectations of residential agreements.

• Ensure that resident admissions, transfers, and discharges are processed according to Policy and Procedures, contractual obligations centered on core value delivery

• Ensure that frequent and ongoing opportunities for residents to engage in positive social and community activities are offered.

• Ensure concerns related to property, equipment, and environmental safety are reported and addressed, and that the nursing station and care areas are maintained in an organized, clean, and safe manner.

Human Resources/ Staff responsibilities.

• Responsible for scheduling and appropriating staff hours within the department.

• Responsible for entering staff hours for payroll.

• Maintain collective agreement compliance and effective ongoing working relationships with unions.

• Monitor employee sick time and workers compensation utilizations to ensure effective resource use.

• Maintain and build team culture and model teamwork and respectful workplace expectations; schedule and chair staff meetings.

• Conduct regular performance appraisals and learning plans and address performance management in accordance with organizational policies.

• Ensure all staff have current education and certification required for the job.

• Ensure staffing complement maximizes resources to achieve optimal resident care.

• Responsible for recruitment and performance management. discipline and termination of staff in consultation with Human Relations and the Director of Programs.

• Constantly and directly review the skills and competencies of staff to adequately meet the requirement of the job.

Administration

• Ensure that Occurrence Reports are completed and processed as per Policy & Procedure.

• Ensure that concerns with property and equipment are reported and that. all program areas are. organized, clean, and tidy.

• Ensure/ support the Director in the timely reporting of all required and ad hoc reporting requests

• Ensure that adequate program supplies are maintained.

External Interdisciplinary Liaison

• Attend all meetings with interdisciplinary team.

• Work collaboratively with the Director, case managers, physicians, pharmacy, other Salvation Army sites and programs.

• Coordinate and lead family conferences and related meetings

• Oversee all incidents and concerns

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

• Various ad hoc Committees as assigned (e.g. Occupational Health & Safety Committee)

External:

• Liaise with Recovery Alberta, pharmacy, physicians and families of the residents, police, and other stakeholders in the delivery of services offered.

MANAGERIAL Leadership RESPONSIBILITY

• This position reports directly to the Director of Programs

• This position has about 35 direct reports consisting of professional and support staff

FINANCIAL AND MATERIALS MANAGEMENT

• Responsible for stewarding the program budget and expenses

• Responsible to review expenditures and to monitor any variances in the department

WORKING CONDITIONS:  

• The working environment is typically at a community-based supportive residence.

• The performance of the job requires continuously monitoring the environment, multitasking, and a moderate amount of attention when reading and close listening.

• The incumbent’s work environment is typically at work sites within residential settings, and may potentially experience the following disagreeable conditions and will need to follow or use universal precautions:

• Dealing with angry and abusive people, verbal abuse

• Exposure to bodily fluids, bodily waste, and infectious diseases

  • Exposure to drugs, alcohol, and solvents

  • Physical attacks by others

  • Exposure to toxic chemicals

  • Sharp objects (i.e., needle sticks, knives, and weapons)

  • Other dangerous situations

  • Immunization for Hepatitis B and vaccination against Tuberculosis

  • Responding to first aid emergencies; including overdose and death

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying the Salvation Army CORE Values and standards of conduct.

Education and Experience Qualifications:

Education, Qualifications and Certifications

• Possess a Regulated Health Care Professional Qualification (LPN, OT, RN or RPN)

• Equivalent combination of education and experience may be considered.

• Current certification in BLS required

• Criminal Record Check with Vulnerable Sector Check required

• Non-violent Crisis Intervention training an asset

• Valid Driver’s License and Clean Driver’s Abstract an asset

Experience and Skilled Knowledge Requirements:

• Minimum 3 – 5 years of relevant work experience in a Supportive Living site.

• Knowledge of the Continuing Care Health Services Standards (for supportive living).

• Experience and passion about working with marginalized persons who may have addictions and mental health issues.

• Working knowledge of Trauma informed practice, cultural competency, recovery, addictions, mental health, and self-determinants of health.

• Experience working in the charitable sector an asset

Skills and Capabilities:  

• Good organizational and time management skills with the ability to multi-task

• Must possess excellent communication (written and verbal) and interpersonal skills. dealing with residents and staff members.

• Possess critical thinking, problem solving, and decision making.

• Computer literacy in a Windows environment including email, word, power point, and excel.

• Respect and understanding of The Salvation Army - its mission, culture, and values

This is a Full-time position.

Weekly scheduled hours: 40

Compensation:

The target hiring range for this position is $88,524.80 to $110,635.20 with a maximum of $132,766.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.