Unix or Linux Application support

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
• Utilizes good understanding of apps support procedures and concepts along with technical understanding of App Setup to handle queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors

Knowledge/Experience:

Essential:

·Rich experience in Banking Domain

• Knowledge of software development best practices and documentation.
• Knowledge/ experience of problem Management/Issue Tracking and Reporting using Tools

·Basic Knowledge of devops tools (GitHub, TeamCity, Ansible, Docker/Kubernetes, uDeploy/Harness) is advantageous

·Have experience in setting up monitoring/Observability using any one monitoring tool (ITRS/Splunk/AppDynamics/Dynatrace)

Desirable

Worked in bigger teams with multiple stakeholders

Skills: (technical skills)

Essential

• UNIX Shell scripting
• Database – MongoDB, SQL
• Basic OOPS Concepts
• Deployment – Scripting or Tool knowledge
• Scheduler (Autosys pref) knowledge
• Docker/Kubernetes
• Good at troubleshooting

Desirable

SRE Certified

OTEL/GCO Certified

Knowledge of Cloud Technologies

Competencies

• Good at Communication – verbal & written

Culture sensitive and believes in inclusive work

• Help set up resilient systems, analyze capacity trends, remediate Manual touch points (MTPs) and support disaster recovery testing
• Apply SRE concepts (Availability, Reliability, Observability, Toil Reduction, Release Engineering Etc.) while handling issues/proposing solutions
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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