Director, Employee Experience, AI Group

What is the opportunity?

RBC AI Group is rethinking how we attract, engage, develop world-class AI talent.

We are seeking Director of Employee Experience to design and deliver differentiated employee experiences that position RBC AI Group as an employer of choice for world-class AI talent.

In this role, you will define the employee experience strategy across key moments that matter—from pre-boarding and onboarding through leadership development and career growth. You will leverage employee insights to continuously improve experiences while partnering closely with HR, AI Group leaders, Communications, Learning, Technology & Operations (T&O), and COO teams to deliver scalable, high-impact programs.

This role combines strategy, experience design, and operational excellence to create experiences that enable employees to become productive faster, strengthen engagement, and build a connected AI community.

What You Will Do

Design Differentiated Employee Experiences.

• Design, launch and continuously improve experiences across the employee lifecycle.
• Identify opportunities to differentiate AI Group experiences while leveraging enterprise/T&O programs where appropriate.
• Apply journey mapping and human-centred design principles to improve employee experiences.
   

Lead AI Group Onboarding

• Own the end-to-end onboarding experience for experienced hires and early talent.
• Design and deliver a curated 1–2 week onboarding experience.
• Build scalable onboarding products that accelerate productivity and foster belonging.
• Develop manager enablement resources and onboarding playbooks.
• Oversee pre-boarding experiences, ensuring employees have technology, access and information required before Day One.
   

Develop and Delivery Leadership and Career experiences

• Design leadership experiences for key employee populations, including programs supporting GG05/GG06 leaders.
• Partner with business leaders to identify capability gaps and create targeted development solutions.
• Create experiences that strengthen collaboration, communication and leadership effectiveness.
   

Manage Shared Talent Programs w/ T&O

Partner with Technology & Operations to adapt and deliver enterprise programs for AI Group employees, including:

• Technical Career Journey
• Technical Distinction Program
• Tech@RBC Leadership Programs
• Welcome to People Management
• Leadership Enablement Series
• Leadership Expo
   

Use Data to Continuously Improve

• Analyze employee engagement survey results, onboarding feedback and experience metrics.
• Identify trends and recommend strategic improvements.
• Establish KPIs and dashboards to measure program effectiveness and business impact.
• Use experimentation and continuous improvement methodologies to evolve programs over time.

Build Strong Partnerships

• Partner with AI Group executives, HR Business Partners, Talent Acquisition, Communications, Learning, COO offices and T&O.
• Influence senior stakeholders to align on employee experience priorities.
• Lead cross-functional initiatives with multiple stakeholders.

Job Skills

Adaptability, Budgeting, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Long Term Planning, Program Management, Resource Management, Team Management, Vision Alignment

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-122026-09-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.