Temporary Guest Service Agent Center for Colorado Women's History

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven, history-centered movement building a better future. We are stronger when we do this together, building new knowledge and shared meaning that improves lives today and for our descendants. 

As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans. We offer access to our state’s history through enriching experiences at eleven museums and historic sites, with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips, day camps, and traveling programs. We’re also home to a free public research center, Colorado’s Office of Archaeology and Historic Preservation (OAHP), and the Colorado State Historical Fund (SHF), the nation’s largest preservation program of its kind. We steward 15 million objects, photographs, and archival resources that make up the State’s collection, and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. We’re committed to Colorado’s diverse communities through education, engagement, and access. We know we’re succeeding when more voices, perspectives, and experiences are part of History Colorado. It's our vision that every Coloradan feels rooted, draws strength from those who have come before us, and knows they belong in this place.

In pursuit of a more just and equitable Colorado, we embody the grounding virtues listed below as the foundation of all aspects of our work: our thinking, communication, process, outcomes, and evaluation. Our work is guided by, for, and of the communities we build, belong to, and serve, and we commit to:

• Being in Community

• Amplifying and Centering Voices of Black, Indigenous, and People of Color 

• Co-creation and Shared Authority

• Humility and Reflection 

• Responsiveness and Flexibility

• Shared Destiny

We are Colorado. Together, our generational work centers communities, deepens knowledge and catalyzes the transformative power of history.

If you are considering a career opportunity with the goal of making a difference, consider joining the dedicated people at History Colorado. We offer fantastic benefits including:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

• Medical and dental health plans: https://stateofcoloradobenefits.com

• Employer supplemented Health Savings Account

• Paid life insurance, plus additional optional life insurance options

• Short- and long-term disability coverage

• 11 paid holidays per year plus generous vacation and sick leave accruals

• BenefitHub state employee discount program

• State of Health employee wellness program

• Excellent work-life programs, such as flexible schedules and more.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Learn more about our commitment to equity, diversity and inclusion by visiting our EDI Homepage: https://dpa.colorado.gov/about-us/edi.     

Description of Job 
The Guest Services Specialist will assist Community Museum staff with daily museum operations and provide a welcoming environment to all visitors. This is a part-time regular position,

Job Duties:

• Ensure smooth operation of museum admission, gift shop and membership sales, daily tours, programs and activities
  Answer questions about the museum and the area
• Provide support for our volunteer team
• Give daily tours to museum guests focused on women's history in Colorado
• Open and close the museum
• Complete a visual check of all areas of the museum to check for anything out of the ordinary, report any concerns to staff.
• Maintain overall appearance of the facility as directed
  
• Open, close and operate cash register and daily sales records for days onsite, this includes counting the cash register at the beginning and end of the shift, recording all sales and reporting on the daily transactions and attendance
• Assist with running programs for the public including school field trips, museum tours and other special events
• Provide facilities support for programs with work such as stacking chairs, moving tables, and loading and unloading dishwashers
• Assist with special projects and events as assigned
• Positively represent the museum and the History Colorado mission
  

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado. 

This position is advertised in line with the Governor's executive order focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training, or past experiences. 

Education and Experience: 

• High school diploma or equivalent required
• Experience working in museums, the tourism industry, retail and/or customer service required
• Experience with Excel and Google Sheets a plus
  

Preferred Qualifications:

• Interest in museums and sharing women's history required
• Excellent communication skills required
• Public speaking skills a plus
• Comfortable working independently
• Ability to be flexible and adaptable while juggling tasks
• knowledge of local area and surrounding attractions a plus
  

Conditions of Employment:

• Frequent movement required (providing tours, supporting programs, managing inventory, maintaining public and working spaces)
• Minimal air conditioning, as the museum is located within a historic building
• Public speaking for periods of up to several hours
• Working with the public
• Flexible daily schedule

Complete Applications must include: 

• Cover Letter: Required 
• Resume: Required
• Answer to essay questions 

This position is not part of the classified personnel system; applications will be accepted from Residents and Non-Residents of Colorado. Incumbent will be required to live in and complete work for History Colorado within Colorado.

History Colorado is committed to anti-racism practices across its institution and outlined in our grounding virtues. As such we encourage members of Black, Indigenous, People of Color  (BIPOC) LGBTQ+  and differently abled communities to apply for this position. To see these virtues click this link: (Anti-Racism Grounding Virtues).

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act, considering factors such as a candidate’s relevant experience, education, work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified individuals. In accordance with the ADAAA, we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application, participate in an interview, or perform any other part of the selection process, please contact our ADAAA Coordinator at Jesus Garcia (303) 866-2136 or email [email protected]. We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer, you'll need to complete Section 1 of the I-9 form by your start date. Per federal regulations, we’ll also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities, check out dhs.gov/e-verify.