- Location
- Heathrow, United Kingdom
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Management
- Seniority
- Senior
- Closing date
- Today
- Source
- Workday
Description
Job Title
As Head of Program Management for a dedicated region, your role involves turning strategic business goals into completed projects from start to finish.
You'll oversee a skilled team of project managers, leading a variety of global initiatives in a complex environment with many stakeholders. Part of your responsibility is making sure regulatory compliance projects are finished on schedule, within budget, and with a focus on the customer and revenue protection.
This key leadership position calls for vision, organization, drive, and the ability to coordinate teams across various functions and regions. As a senior leader, you will work closely with executive leadership and cross-functional groups to deliver essential and strategic programs that influence the future direction of Amadeus AirOps Operations and its customers.
Key Responsibilities
- Shape and execute the program management vision, aligning all projects with Amadeus AirOps’s strategic priorities and growth objectives.
- Manage a portfolio of strategic project and program aimed at ensuring smooth travel throughout airports and border control areas.
- Lead a global team of project managers, fostering high performance, accountability and collaboration.
- Ensure effective end-to-end delivery of large-scale and strategic programs.
- Lead cross-functional steering committees and provide executive-level visibility into project risks and remediation actions, dependencies, and opportunities.
People Leadership & Team Development
- Inspire, develop, and mentor a team of project managers, cultivating a culture of collaboration, accountability and high performance.
- Drive professional growth through best practices and learning path.
- Conduct regular performance reviews, deliver actionable feedback, and foster an environment of continuous improvement.
End-to-End Project Delivery
- Oversee the successful delivery of large-scale, multi-product programs with significant financial, regulatory, and operational impacts.
- Implement PMO standards, governance, and quality controls to ensure predictable, reliable results.
- Champion structured risk and issue management, proactively communicating with stakeholders and driving mitigation strategies.
Stakeholder Engagement & Influence
- Build and sustain trust-based relationships with senior executives, customers, and cross-functional partners.
- Communicate complex information clearly and concisely, enabling timely and informed decision-making at all organizational levels.
- Facilitate consensus and alignment across diverse teams, resolving conflicts and integrating multiple perspectives to advance shared objectives.
Continuous Improvement & Innovation
- Drive a culture of continuous improvement by implementing and evolving best practices in project and program management.
- Drive standardization, governance and continuous improvement across processes, tools and reporting.
What we're looking for
- Extensive experience in program management, delivering large-scale, multi-product programs. PMP certification is appreciated.
- Experienced people manager: proven ability to inspire, motivate, and engage a team.
- Skilled in leadership, influencing, networking, communication, accountability, and customer centricity.
- Airport industry business acumen.
- Fluent in English.
What we can offer you ?
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.