HELF Lead

• Employment Term: Permanent full-time opportunity

• Location: Brisbane

• Remuneration: Attractive industry salary package + Super + Not for Profit Salary Packaging + Penalties & Allowances 

Make a meaningful difference with BlueCare

We're looking for a passionate and innovative leader who wants to make a difference in the lives of older Australians through enhanced choice, engagement and quality of life.

As our HELF Lead, you'll play a critical role in shaping and delivering Higher Everyday Living Fee (HELF) services across BlueCare's residential aged care portfolio. Working closely with operational leaders, resident experience teams and corporate stakeholders, you'll ensure HELF services are resident-centred, compliant, sustainable and aligned with contemporary aged care expectations.

About the role:

As the HELF Lead, you will provide enterprise-wide leadership for the design, governance and operational enablement of HELF services across BlueCare's residential aged care homes. You will be responsible for developing service offerings, pricing frameworks, quality standards and operating models that support enhanced resident choice and experience while ensuring compliance and commercial sustainability

Working across multiple portfolios, you will partner with Resident Experience Managers, operational leaders and corporate functions including Finance, Procurement, Risk and Marketing to:

• Design and continuously improve HELF service offerings and packages

• Develop service standards, pricing structures and governance frameworks

• Drive innovation through resident co-design, market research and service development

• Support compliance with the Strengthened Aged Care Quality Standards and consumer protection requirements

• Build capability across residential services through coaching, guidance and training

• Monitor service performance, financial outcomes and resident satisfaction

• Lead continuous improvement initiatives that enhance resident choice, dignity and quality of life.

Role requirements:

• Tertiary qualification in Community Health, Human Services, Social Science (Ageing & Disability), Business or a related discipline

• Strong understanding of residential aged care operations, including care, lifestyle and hospitality services

• Comprehensive knowledge of the Strengthened Aged Care Quality Standards

• Experience designing and managing service offerings, programs or customer experience initiatives

• Strong financial literacy, including pricing, forecasting, revenue modelling and budget management

• Experience implementing governance, compliance and quality assurance frameworks

• Current Queensland Driver Licence

• Ability to travel across residential aged care services as required

• Ability to satisfy all relevant probity and screening requirements

Employee Benefits:  

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 

• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference   

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly  

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• Provide welcoming, safe & nurturing services for children  

• Implement measures to prevent child abuse and neglect within our services

• Appropriately and immediately address child abuse and neglect if it does occur  

• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion  

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [email protected]

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.