- Location
- Upper Darby, PA, US
- Department
- Administration
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.
Responsibilities
- Responsibilities depend on assigned level (I, II) and business needs
- Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
- Escalates call in accordance with department procedures
- Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
- Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
- Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
- Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
- Other duties as assigned
Qualifications
- High School diploma
- Experience working in materials distribution or logistics required. Experience working in healthcare desired
- Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
- Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
- Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
- Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Skills
Inventory Management
