Client Experience Marketing Senior Advisor - Community, Content and Engagement

Our Clients and Marketing team are looking for an experienced Client Experience Marketing Senior Advisor to join the team. 

Client Experience sits at the heart of this.

• Executive Client Networks
• Signature client experiences
• Client listening and insight
• Thought leadership and client storytelling

Its purpose is simple: to build deep, trusted relationships with senior clients — strengthening our position in priority accounts, supporting commercial growth and helping Baringa show up in a more distinctive, bolder way. We're now building on the success of our existing Networks and expanding into new executive communities, creating an exciting opportunity to join a growing team at the centre of Baringa's client strategy.

What you will be doing

Supporting executive client networks and experiences

• Supporting the growth and ongoing engagement of Baringa's executive client networks and wider Client Experience programmes, helping create valuable and meaningful experiences for clients and stakeholders

Client communications and stakeholder coordination

• Drafting and coordinating client communications, including invitations, follow-ups and network communications
• Drafting internal stakeholder communications and briefing materials
• Coordinating day-to-day engagement with clients, partners, the C&M team and internal stakeholders

Content, thought leadership and research support

• Drafting content and materials to support network activity, including client communications, event and podcast briefs, insight pieces and thought leadership
• Supporting flagship research programmes and associated project activity
• Coordinating content inputs, reviews and stakeholder feedback

Client experience and marketing support

• Supporting client listening and engagement activity, including cNPS, insight coordination and action tracking
• Owning digital marketing and social media planning across Client Networks and wider CX programmes
• Coordinating engagement activity linked to executive communities, thought leadership, research and client engagement programmes

Programme and stakeholder coordination

• Coordinating multiple workstreams, stakeholders and programmes simultaneously
• Managing project plans, timelines and actions across community, content and research activity
• Helping identify opportunities to improve engagement, streamline delivery and increase programme impact

Your skills and experience

• Strong marketing, client experience, client engagement and/or events background, ideally within a B2B or professional services environment.
• Excellent project management and coordination skills, with the ability to manage multiple workstreams and deliver high-quality outputs.
• Strong written and verbal communication skills, with confidence engaging senior stakeholders and drafting communications for executive audiences.
• Highly organised, proactive and able to work at pace in a relationship-led, dynamic environment.
• Experience developing content, insight-led communications or research outputs.
• Comfortable working across multiple stakeholders and priorities, with strong collaboration and relationship-building skills.
• Strong attention to detail and commitment to quality.
• Experience in digital marketing and social media planning and coordination, ideally in a B2B environment.
• Experience supporting targeted audience engagement programmes (e.g. executive networks, alumni communities, membership organisations or senior stakeholder groups).

What a career at Baringa will give you 

Putting People First.

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: 

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. 

• Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. 

• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. 

• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. 

• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. 

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. 

An award-winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. 

Using business as a force for good. 

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. 

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.