Home Support - On-Call Scheduler

Location:

Linden Ponds by Erickson Senior Living

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

This position will be on-call Mondays and Wednesdays 4:30pm to 8:30am plus every other weekend. The weekend schedule begins Friday at 4:30pm and ends Sunday at 8:30am.

Compensation: This is an on-call position. Team members receive a stipend for being on call and are paid $18.50/hour for time actively spent handling calls.

What we offer   

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

What you will need 

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Linden Ponds is a beautiful 108-acre continuing care retirement community located on the South Shore in Hingham, Massachusetts. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Linden Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.