Bilingual Customer Care Specialist

The Health Insurance Store

Kissimmee, FL

About The Health Insurance Store

For close to 30 years, the Health Insurance Store has been a leader in the health insurance industry. Based in Kissimmee, Florida, the Health Insurance Store team offers a lifetime of experience in understanding what people need in regard to their health insurance needs. Their fleet of independent agents operate throughout Florida and specialize in personalized services extending beyond open enrollment.  The Health Insurance Store is a proud member of the Integrity Family of Companies.  but also referencing Integrity, LLC company.

Job Summary

The Customer Care Specialist performs routine clerical, secretarial and administrative work in answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Primary Responsibilities:

• Operates telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

• Sets up coffee station for customers (Cleans coffee dispensers and machine, prepares coffee, and makes sure that cups, sugar, and other utensils are available to customers)

• Assures that the reception area is clean and presentable at all times; occasionally disposes of trash

• Greets persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

• Schedules appointments and maintains and updates appointment calendars

• Hears and resolves complaints from customers or the public

• Files and maintains records

• Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents

• Supports several departments with photocopies, filing, and diverse projects that normally require the use of Microsoft Word and Excel

• Logs, scans, and files away enrollment applications when needed

• Transmits information or documents to customers, using computer, mail, or facsimile machine

• Analyzes data to determine answers to questions from customers or members of the public

• Collects, sorts, distributes, or prepares mail, messages, or courier deliveries

• Upon supervisor’s and office clerk’s unavailability, manages traffic flow of clients (verifies appointment times and appoints customers to proper staff member) 

• Collaborates across all departments and functional levels of the organization and adapts to the

• needs of the organization

Primary Skills & Requirements:

• A minimum of a High School diploma or equivalent; some college is preferred

• At least two (2) years of administrative and clerical experience

• Must have the ability to handle multiple tasks. 

• Ability to hear and communicate by phone and in person.

• Outstanding verbal and written communication, active listener, customer service, organizing and planning, attention to detail, initiative, and reliability skills

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.