IT Operations & Collaboration Coordinator

Job Summary
We are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.

Responsibilities

• Administer and maintain Microsoft 365 services and related collaboration platforms.
• Manage user accounts, licenses, permissions, and identity lifecycle processes.
• Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
• Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
• Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
• Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.

Required Skills / Qualifications

• Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
• Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
• Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
• Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance..
• Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
• Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
• Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.

Educational Requirements:

• Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus.
• Equivalent work experience may be considered in lieu of a degree.

Preferred Certifications

• Microsoft Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• CompTIA A+
• CompTIA Network+
• ITIL Foundation