- Salary
- $54k+
- Location
- US HI Nuuanu Administration, United States of America
- Type
- Full-time
- Department
- IT
- Experience
- 3+ years
- Source
- Workday
Description
Position Title: IT Infrastructure Analyst
Classification: Exempt
Department: Information Technology
Reports To: IT Director
POSITION SUMMARY:
The IT Infrastructure Analyst provides hands-on operational support for REHAB’s core IT infrastructure and supporting systems to ensure reliable, secure, and efficient technology services for patients, staff, and providers. This role serves as an escalation point from the Help Desk, assists with system monitoring and incident response, and supports routine infrastructure maintenance and documentation.
As an IT Infrastructure Analyst, you will help ensure that REHAB patients and their families receive caring and dedicated service through the reliable operation of clinical and business technology systems. You will support servers, enterprise applications, identity and access management, and related infrastructure, while also assisting with Help Desk duties as needed. This position works under the direction of IT leadership and collaborates closely with internal teams and vendors to support REHAB’s mission of delivering high-quality, comprehensive, and innovative inpatient and outpatient rehabilitation services.
Wage Range: $54,148.22/year to $81,222.24/year.
The actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.
REQUIRED QUALIFICATIONS:
Education:
Associate’s degree in Information Technology or related field, or equivalent combination of education and experience
Skills/Experience:
Minimum of 3 years of experience in IT support, systems support, or infrastructure-related roles
Experience working in a ticket-based IT support environment
Demonstrated ability to troubleshoot technical issues across end-user and infrastructure systems
Ability to follow documented procedures and maintain accurate technical documentation
Strong communication skills and ability to work collaboratively in a healthcare environment
PREFERRED QUALIFICATIONS:
Education:
Bachelor’s degree in Information Technology or related field
Skills/Experience:
Experience supporting virtualized server environments and enterprise applications
Experience with VMware or other virtual server environments
CORE VALUES
Our team models REHAB’s core values H.E.A.R.T. in daily actions. Honesty – Speak and act with truth and respect. Engagement – Embrace and commit to our mission, vision and values. Aloha – Serve others with a spirit of kindness and compassion. Resilience – Rebound and recover with a sense of urgency. Teamwork – Work together for success.
ESSENTIAL JOB FUNCTIONS
Support and maintain on-premises infrastructure systems, including virtualized servers and associated platforms
Monitor system health and respond to alerts related to servers, applications, and infrastructure services
Assist with routine maintenance, patching, and upgrades following established procedures
Support backup and recovery processes, including verification and restore testing
Assist with infrastructure-related projects, optimization efforts, and technology refresh initiatives
Support business continuity and disaster recovery efforts through documentation and testing support
Serve as an escalation point for Help Desk tickets related to infrastructure or complex technical issues
Provide Help Desk support as needed, including user assistance, access provisioning, and ticket resolution
Assist with user onboarding and offboarding processes in coordination with HR and department leadership
Collaborate with internal IT staff, vendors, and service providers to resolve technical issues
Follow and adhere to all organizational and departmental policies, guidelines, and the REHAB employee handbook
Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.
Performs other duties as assigned.
PROFESSIONALISM AND COMPLIANCE COMPETENCIES
Maintain a high level of proficiency in the following REHAB competencies.
Job Knowledge
Accountability
Communication and interpersonal/relationship building skills
Adaptability and problem solving, decision making
Organization and project management
EQUIPMENT, TOOLS, WORK AIDS USED
Office equipment, including telephone, computer and multifunction devices (MFDs). Google’s G Suite, report writer and database software.