Product Coordinator (Remote - Philippines)

Company Description

Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business-critical applications.

Our enterprise software solutions deliver ROI by helping businesses increase profitability, improve customer service and value, integrate with other business applications, and readily access information to make informed decisions.

We offer a comprehensive product line of enterprise software and professional services addressing the needs of various departments and executive management. Our applications are ideal for executives who require real-time access to enterprise data. The software solutions are web-based, designed for quick deployment, scalable for growth, reliable, and readily available.

We also provide clients with industry-leading consulting, implementation, development, engineering, training, and support services. We offer a dynamic, friendly, and energetic work environment filled with constant new challenges, expectations, responsibilities, and endless growth opportunities.

Requirements and Qualifications

• Bachelor's degree in Product Design, Computer Science, or related field
• 2+ years of experience in product development/coordination
• Excellent communication and organizational skills
• Detail-oriented with strong problem-solving skills
• Able to work independently and manage multiple projects efficiently
• Proficient in Microsoft Office Suite and project management software
• Knowledge of product design, materials sourcing, and manufacturing processes
• Able to work cross-functionally and manage relationships with internal and external stakeholders
• Understands restaurant operations beyond buzzwords: labor, food cost, menu management, refunds, voids, modifiers, kitchen flow, reporting, and franchise/multi-unit needs.

Duties and Responsibilities

• Experience building or managing B2B SaaS products, ideally in restaurant tech, hospitality tech, POS, payroll, accounting, inventory, online ordering, loyalty, or payments.
• Ability to translate complex operational challenges into clear product requirements, user stories, acceptance criteria, and release priorities.
• Comfortable working directly with engineering, QA, design, sales, customer success, implementation, and support teams.
• Strong enough technically to understand APIs, integrations, databases, mobile/web apps, and third-party systems without needing to code daily.
• Educate customers on how to best use the product, troubleshoot initial issues, and resolve escalated support tickets.
• Analyze market trends, track competitor offerings, and collect customer feedback to share with leaders and engineers
• Manage the production process and ensure that products are being manufactured on time and to specifications.