BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE - Moncton, Ottawa or Montreal

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

** Please note: This role requires fluency in both French and English (spoken and written).**

POSITION OVERVIEW

As a Client Support Coordinator, you will play a key role in delivering a seamless and high-quality client experience by supporting Account Managers across Canada with a variety of administrative and client-facing activities. This role is perfect for someone who enjoys structured, detail-oriented work in an administrative environment, while also collaborating with a dynamic team and building strong relationships with clients.

CHALLENGES TO BE MET

• Manage and prioritize work within a queue-based system, ensuring service levels are met.
• Deliver a consistent and high-quality client experience by handling requests accurately and efficiently.
• Proactively engage with clients to clarify information, resolve delays, and move requests forward.
• Maintain accurate documentation and ensure all follow-ups are completed.
• Ensure all communications align with established policies, procedures, and standards.
• Adapt to evolving processes and continuously build your knowledge.
• Ability to use judgment and make decisions in situations where guidelines require interpretation.
• Perform effectively in a deadline-driven environment while managing multiple priorities.
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WHAT WE ARE LOOKING FOR

• College diploma in Office Administration or Bachelor’s degree in Business Administration
• Minimum of 2 years’ experience in an administrative or support role
• Strong proficiency in Microsoft Office (Word, Excel, Outlook)
• Comfort using new technologies and tools (including AI tools such as Copilot)
• Excellent organizational skills and ability to manage multiple priorities
• Strong attention to detail and ability to work under pressure
• Excellent communication skills in both French and English (written and spoken)
• Strong interpersonal skills and ability to build effective relationships
• Experience in a financial institution or knowledge of financing operations (asset).

You will be successful in this role if you:

• Enjoy administrative work, with a strong attention to detail
• Are comfortable managing a high volume of varied tasks
• Like working in a structured, process-driven environment
• Are energized by a fast-paced and evolving setting
• Take pride in delivering a positive client experience
• Are proactive and enjoy taking ownership of your work

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.