This job is no longer accepting applications. Similar open roles are listed below.
- Salary
- $25 – $28
- Location
- Madison
- Workplace
- Remote, Onsite
- Department
- Customer Service
- Experience
- 1+ years
- Source
- PCRecruiter
Description
THIS IS A 1099 CONTRACTOR POSITION - NO TAXES WILL BE TAKEN OUT
Level 2 Desktop Support Technician
Job Summary
We are seeking a skilled and customer-focused Level 2 Desktop Support Technician to provide advanced technical support across our organization. In this role, you will handle escalated issues from Level 1 support, troubleshoot complex hardware and software problems, and ensure smooth technology operations for end users. You will also support IT systems, assist with onboarding/offboarding, and provide both onsite and remote support.
Key Responsibilities
- Respond to and resolve second-level support tickets and escalated issues from the help desk.
- Troubleshoot desktops, laptops, mobile devices, peripherals, and related hardware/software.
- Provide support for Windows, macOS, Microsoft 365, and enterprise applications.
- Configure, install, and maintain end-user devices and software.
- Manage onboarding/offboarding, including account setup, permissions, and workstation prep.
- Maintain clear documentation of procedures, troubleshooting steps, and user guides.
- Collaborate with Level 3 support or vendors for complex issues.
- Ensure timely communication and resolution in line with SLAs.
- Deliver both onsite and remote technical support.
- Educate users on IT policies, security, and best practices.
Required Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 3–5 years of IT support experience, with at least 1 year at Level 2.
- Strong knowledge of Windows and macOS environments.
- Experience with Active Directory, Microsoft 365, and remote support tools.
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize tasks and work in a fast-paced environment.
Preferred Qualifications
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience supporting virtual environments (Citrix, VMware).
- Familiarity with mobile device management (MDM) platforms.
Why Join Us?
- Competitive pay
- Opportunity to work with modern IT systems and gain hands-on experience.
- Collaborative environment where your expertise directly impacts daily operations.
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Skills
VMwareServiceNowCustomer ServiceITILCompTIA