- Location
- Galway, IE
- Closing date
- Today
- Source
- iCIMS
Description
Overview
The role will report to the Operations Supervisor and will be primarily accountable for carrying out a range of administrative and operational activities that contribute to the effective running of the branch. He/she will be the first point of contact for members and will ensure that members’ needs are met in line with policies and procedures
Qualifications
- QFA certification or a commitment to pursue same
- Strong focus on teamwork and collaboration to achieve results
- Experience of providing high quality service to customers / members
- Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public
- Flexibility and enthusiasm around the overall service provision
- Strong interpersonal skills with an understanding of the importance of working as part of a team
- Ability to provide consistently superior service to both staff and members
- An understanding of automated services/technology
- Experience in the lending area would be an advantage but is not essential and relevant training will be provided
Responsibilities
- Play a key role in ensuring that my client is the leading financial provider in the local community
- Member relationship management - engaging the member and adding value
- Greet members courteously and professionally deal with any queries and requirements
- Make recommendations and provide solutions to members’ requirements
- Process a range of transactions at the counter, including foreign exchange
- Run reports at the agreed frequency and perform reconciliations as required
- Balance till/foreign exchange till on a daily basis in line with policy
- Ensure compliance with all regulations and legislation requirements in all member interactions.
- Work within all policies and procedures
Skills
Compliance
