Service Advisor

Description

Build Customer Relationships. Drive Sales. Deliver Exceptional Automotive Service.

Are you passionate about helping customers, solving automotive problems, and turning great service into long-term relationships? At Gills Point S, we're looking for an experienced Service Advisor II who combines strong automotive knowledge with exceptional customer service and sales skills.

This is more than a customer service position—it's an opportunity to become a trusted advisor to our customers. You'll help them make informed decisions about their vehicles while working closely with technicians to ensure every repair is completed accurately, efficiently, and with the highest level of care.

If you thrive in a fast-paced environment, enjoy building customer loyalty, and have experience in automotive service or tire sales, we'd love to hear from you.

What You'll Do

Customer Service & Relationship Building

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Build trust by listening to customer concerns and recommending solutions that improve vehicle safety, reliability, and performance.
• Develop long-term customer relationships through honest communication and      professional service.
• Resolve customer concerns with empathy, professionalism, and urgency.

Automotive Sales & Service Advising

• Perform all responsibilities of a Service Advisor I.
• Understand the skills and workflow of a Service Technician II to accurately  communicate repairs and recommendations.
• Conduct detailed vehicle walk-arounds and inspections to identify tire, preventative maintenance, and basic mechanical service opportunities.
• Recommend  tires, maintenance, and repair services based on customer needs and  vehicle condition.
• Prepare accurate estimates and confidently present repair recommendations, timelines, and pricing.
• Educate customers on preventative maintenance, tire care, and vehicle safety.
• Identify opportunities to recommend additional services that provide genuine value to the customer.
• Schedule tire, preventative maintenance, and basic mechanical services.

Team Collaboration

• Communicate effectively with technicians to ensure accurate diagnosis and timely repairs.
• Coordinate workflow to maximize shop efficiency and customer satisfaction.
• Order tires and monitor inventory availability to support service operations.
• Maintain accurate repair orders and customer records.

Requirements

What We're Looking For

• High School Diploma or GED required.
• At least 2 years of Automotive, tire, and service advisor experience required.
• Technical  or vocational training in automotive technology is a plus.
• Strong  knowledge of tires, preventative maintenance, light mechanical repair, medium truck, TBR, and agricultural tire applications.
• Outstanding  customer service, communication, and relationship-building skills.
• Proven  sales ability with a consultative, customer-first approach.
• Strong  organizational and multitasking skills.
• Experience  using point-of-sale and shop management software.
• Valid  driver's license with an acceptable driving record.
• Willingness  to pursue TIA Certification with company support.

Why Join Gills Point S?

• Competitive  Pay
• Performance-Based Incentive Opportunities
• Paid Time Off
• Stable Full-Time Schedule
• Paid Training & Career Development
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Life & Accident Insurance
• 401(k)  with Company Match
• Family-Oriented Culture
• Opportunities for Advancement