- Salary
- $75k – $90k/yr
- Location
- North Little Rock, Arkansas, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- Manufacturing
- Seniority
- Manager
- Education
- High School
- Source
- BetterTeam
Description
Own and deliver on regional KPIs:
- Occupancy (lot + POH).
- Delinquency reduction.
- Revenue growth (rent + home sales).
- Expense control vs. budget.
- Maintain real-time understanding of portfolio financials.
- Identify underperforming assets and execute turnaround plans.
- Full ownership of hiring for Community Managers and onsite staff.
- Source, interview, and select candidates.
- Build and maintain a strong talent bench.
- Onboard and train all new hires to company standards.
- Directly manage and coach Community Managers.
- Hold team accountable to KPIs, systems, and execution standards.
- Handle performance management, disciplinary actions, and terminations.
- Build a high-performance, no-excuses culture.
- Ensure consistent execution of company policies, procedures, and systems across all properties.
- Drive adoption and usage of:
- Rent Manager.
- Company reporting standards.
- Communication protocols.
- Coordinate with centralized teams (Accounting, Marketing, VAs).
- Ensure compliance with all local, state, and federal regulations.
- Drive occupancy through leasing execution, pricing strategy, and marketing coordination.
- Oversee Park Owned Home (POH) strategy:
- Reduce total POH count through sales.
- Maximize occupancy and rental rates.
- Partner with Marketing Director to improve lead flow and conversion.
- Monitor and control all operating expenses:
- Utilities (water/sewer, other).
- Maintenance and vendor spend.
- Property taxes and infrastructure costs.
- Approve and oversee capital projects and rehabs.
- Ensure cost-efficient execution of POH rehabs.
- Conduct regular site visits across portfolio.
- Inspect property conditions, operations, and team performance.
- Identify issues proactively and implement corrective actions.
- Ensure communities meet company standards for safety, appearance, and compliance.
- Deliver consistent, accurate reporting to VP of Operations.
- Communicate performance, risks, and opportunities proactively.
- Maintain strong cross-functional communication.
- Weekly:
- 1:1 calls with each Community Manager.
- KPI review (occupancy, delinquency, leasing activity).
- Monthly:
- Property performance reviews (budget vs. actual).
- Action plans for underperforming assets.
- Quarterly:
- Talent review (upgrade, promote, replace).
- Portfolio strategy review with VP of Operations.
- Own Regional KPI Dashboard:
- Occupancy (lot + POH).
- Delinquency %.
- Revenue vs. budget.
- Expense ratios.
- Maintain Community Manager scorecards:
- Leasing performance.
- Collections.
- Property condition.
- Execution standards.
- Use data to drive accountability and performance.
- Direct supervision of Community Managers.
- Indirect oversight of maintenance staff, vendors, and contractors.
- Combination of remote work, field visits, and office time.
- Frequent travel required across assigned region.
- Must be able to walk properties and inspect assets.
- Full-time, exempt.
- Must be available for after-hours issues and emergencies.
Required Qualifications:
- High school diploma required; college degree preferred.
- 3+ years of management experience (multi-site preferred).
- Proven ability to hire and build teams.
- Strong financial and operational acumen.
- Ability to make independent decisions.
- Strong communication and organizational skills.
- Proficiency with property management software and Microsoft Office.
- Valid driver’s license and reliable transportation.
Preferred Traits:
- Strong recruiter and talent evaluator.
- Data-driven operator.
- High accountability, low excuses.
- Fast decision-maker and problem solver.
- Scales through systems, not heroics.
Bonus Structure:
- A quarterly discretionary bonus may be offered with this position based on overall performance, portfolio results, and company objectives.
Benefits:
- Competitive salary.
- Paid time off after 90 days.
- Paid holidays.
- 401(k) retirement plan.
- Training and support from an experienced operations team.
Employment Requirements:
- Employment is contingent upon a successful background investigation.
- A valid driver’s license is required.
Equal Opportunity Employer: