Supervisor, Patient Access (On-Site) (H)

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Supervisor, Patient Access.

Core Job Summary:

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Responsibilities:

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts. 

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition. 

• Ensures that staff members adhere to all established policies and procedures. 

• Assists with planning, organizing, and scheduling to accommodate daily expected volumes. 

• Communicates any patient flow issues to appropriate managing staff. 

• Verifies patient demographic and insurance information, and edits information, as necessary. 

• Explains consent for treatment, financial liability, and HIPPA to patients. 

• Initiates performance management processes to address on-going performance issues. 

• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds. 

• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process. 

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 

• Ensures employees are trained on controls within the function and on University policy and procedures. 

• Monitors staff compliance with key business initiatives and inspires team to achieve established Key  

• Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials 

• Maintains harmonious and collaborative working relationship with all healthcare team members. 

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

 Core Qualifications:

High School diploma or equivalent 

Minimum 4 years of relevant experience  

Knowledge, Skills and Attitudes: 

• Ability to maintain effective interpersonal relationships. 

• Commitment to the University’s core values. 

• Ability to direct, manage, implement, and evaluate department operations. 

• Ability to establish department goals and objectives that support the strategic plan. 

• Ability to effectively plan, delegate and/or supervise the work of others. 

• Ability to lead, motivate, develop, and train others. 

• Proficiency in computer software (i.e., Microsoft Office 

 Any relevant education, certifications and/or work experience may be considered.