Senior Director, Complex Risk

Job Description

Job Summary:

The Senior Director, Complex Risk Solutions is a strategic leadership role responsible for the development, execution, and oversight of all complex risk support functions across the organization. This leader will direct a multidisciplinary team responsible for sales and renewal support, market intelligence, client strategy, data analytics and reporting, claims advocacy, carrier partnerships, and vendor management.

Serving as a key partner to executive leadership, producers, and account management teams, the Senior Director will drive service excellence, operational efficiency, market competitiveness, and client retention strategies. The role requires a deep understanding of complex commercial insurance programs, carrier and vendor negotiations, analytics driven decision making, and large-scale team leadership.

This position oversees a team of more than 20 professionals, including Account Executives, Analytics and Reporting Specialists, Claims Advocates, and Carrier and Vendor Relationship Managers.

Responsibilities:

Strategic Leadership

• Develop and execute the strategic vision for the Complex Risk Solutions division.
• Align departmental initiatives with organizational growth, retention, and profitability goals.
• Partner with executive leadership to identify opportunities for innovation, operational improvement, and market differentiation.
• Lead change management initiatives and organizational transformation efforts.

Sales & Renewal Support

• Oversee all complex account marketing and renewal strategies.
• Ensure teams provide comprehensive market evaluations and placement recommendations.
• Support producers and client executives in new business pursuits and large account retention efforts.
• Develop consistent renewal and marketing standards across the organization.

Market Analysis & Client Strategy

• Lead the development of sophisticated risk financing and placement strategies.
• Provide strategic consultation on complex commercial insurance programs.
• Monitor market conditions, carrier appetite, and emerging industry trends.
• Guide teams in developing client-specific coverage, pricing, and risk management recommendations.

Data Analytics & Reporting

• Direct the organization's reporting and analytics resources.
• Establish data-driven insights supporting client strategy, risk management, and renewal negotiations.
• Oversee the development of dashboards, benchmarking reports, loss analysis, and executive reporting.
• Utilize analytics to improve client outcomes and strengthen carrier negotiations.

Claims Management

• Provide leadership and oversight for claims advocacy and escalation processes.
• Ensure effective claims resolution strategies for complex client accounts. Monitor claims trends and identify opportunities for loss mitigation and program improvements.
• Partner with clients, brokers, carriers, and claims professionals to achieve favorable outcomes.

Carrier & Vendor Management

• Own strategic relationships with carrier partners and key vendors.
• Negotiate carrier agreements, performance expectations, compensation structures, and service commitments.
• Lead vendor selection, contract negotiations, and ongoing performance management.
• Evaluate partnership effectiveness and drive continuous improvement initiatives.

Talent Leadership

• Lead, mentor, and develop a high-performing team of Account Executives, Claims Specialists, Data Analysts, and Relationship Managers.
• Establish performance expectations, succession planning strategies, and professional development initiatives.
• Foster collaboration across departments and geographic locations.
• Build scalable organizational structures to support future growth.

Requirements:

• Significant experience managing large teams and multiple functional areas.
• Demonstrated success leading carrier negotiations and strategic partnerships.
• Strong understanding of complex commercial insurance programs and risk financing solutions.
• Experience building and maintaining stop loss reporting including claims filing, billing, large claim monitoring and required carrier reports and notifications
• Experience leveraging analytics and reporting to drive business decisions and client outcomes.
• Proven ability to influence executive stakeholders and lead cross-functional initiatives.

Education and Experience:

• 10+ years of progressive leadership experience in commercial insurance, risk management, brokerage operations, or related fields.
• Bachelor's degree required.
• Advanced degree, CPCU, ARM, CIC, CRM, or other industry designations preferred.

Pay Details:

The base compensation range for this position is $200,000 - $230,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

 

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

 

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

 

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

 

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

 

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

 

Welcome, your new opportunity awaits you.