Returns Manager

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Europcar Cork  is looking for Returns and B2B Compound Manager

Reporting to the Branch Manager, we are looking for talented Returns and B2B compound Manager in Cork Airport. We are looking for an energetic hands on motivational leader who can work off their own initiative. This is an exciting role which offers the opportunity to progress and accelerate your career.

This is a full time permanent role 40hr work week which requires flexibility., and availability for work Monday – Sunday between business hours 7am to 9pm.

Benefits:

• Competitive Salary

• Starting 22 holidays, increasing with length of service

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities: 

• Deliver outstanding customer service with every customer transaction so as to maximise customer loyalty whilst taking full ownership of customer complaints and conflict resolution.

• Ensure customers have their vehicles checked in a timely manner. All queries or concerns are addressed before they leave. Escalate to BM if required.

• Ensure all fleet administration is completed accurately according to operating procedures. Examples include CVRT’s, tax discs, impros, estimates etc.

• Organise all deliveries and collections, and be the branches main point of contact with the VR and corporate sales team.

• Management of insurance transfers, deposits and extensions.

• Manage fuel reconciliation for branch.

• Manage lost property process.

• Weekly damage audits including checking in cars and damage detection

• Review NPS scores daily using Mediatech to identify potential areas of improvement and improve NPS. A ditty on Google reviews and updating the CLI log.

• Responding to stock anomalies and taking necessary actions or highlighting to branch manager

• The Returns and B2B Compound manager will use BOS dashboard daily as a metric for successful management of key areas of the branch.

• Ad hoc duties in line with business needs

Your skills: 

• Have excellent people/ time management skills, commercial skills are essential gained from retail or logistics environment.

• You must hold a full category B driving licence for a minimum of 2 years.

• Problem solving and analytical ability.

• Motivated self-starter who is able to perform in a fast paced environment. Strong project management and multi-tasking skills required.

• Good understanding of Service Level Agreements and implementing action plans.

• Ability to negotiate and to create good working relationships both internally and externally

• IT literate and able to utilise Microsoft Office Suite.

• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

Why choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com