Operations Coordinator (Part Time)

Job Description

Academic Support Programs (ASP) has an outstanding opportunity for a part-time Operations Coordinator to join their team.

About this Opportunity

Reporting to the Assistant Director, the Operations Coordinator (payroll title: Program Coordinator (NE S SEIU 925 Non Supv)) is responsible for supporting the coordination and continuous improvement of ASP by overseeing daily operations and strengthening systems that support program success. This role works closely with ASP staff to assess and improve processes, support the development, documentation, and implementation of policies and procedures, and contribute to operational problem-solving under the direction of leadership. In addition, the Operations Manager coordinates day-to-day program operations, supports front desk and administrative functions, and contributes to communication, planning, and general program coverage across ASP.

This position is a 0.5 FTE position working 20 hours per week. This position is 100% in person in Mary Gates Hall 274 (front desk) during the academic year. During the summer, the position may be approved for a hybrid teleworking schedule. Work hours are Monday - Friday from 9 am - 1 pm. This position is currently funded through June 30, 2028, and has a possibility of being extended if additional funding is received.

Hours are adjusted during the first week of fall quarter for support in ASP student staff orientation training and Dawg Daze events. This includes working different hours including an evening and on Saturday of that week. Hours will be adjusted during the week to still work 20 hours a week. 

For Fall Quarter 2026, hours would be: 

Monday, 9/28: 11 am - 3 pm

Tuesday, 9/29: 11 am - 3 pm

Wednesday, 9/30: 6 pm - 9 pm

Friday, 10/2: 10 am - 12 pm

Saturday, 10/3, 9 am - 4 pm 

The salary information provided below is for a full-time position and will be prorated for this part-time, 50% FTE opportunity. 

Key Responsibilities

Program Operations and Student Support (60%):

• Operations
  • Assume responsibility for the day-to-day operations of ASP programs (e.g., CLUE Tutoring, Academic Success Coaching, workshops, and ASP suite operations), including managing front desk operations, assisting students with inquiries, and ensuring materials are prepared for coaches, tutors, and events.
  • Develop and maintain process improvements and documentation for ASP Systems (Google Drive, Microsoft Bookings, CLUE Queues, Events Calendar)
  • Establish and maintain a supply/inventory system for ASP.
  • Support ASP staff in the development, documentation, and implementation of program policies and procedures, contributing input as appropriate while following direction from leadership.
  • Provide operational support for ASP events, meetings, and activities (e.g. scheduling events, room reservations, ordering supplies).

• Program support
  • Provide operational support for large learning environment programs including study groups, exam reviews, workshops (e.g. scheduling, email outreach, room reservations).
  • Contribute to the continuous improvement of ASP programming by piloting and refining processes such as program scheduling workflows, student staff coordination, and student communication strategies, and by supporting special projects (e.g., new workshop development, program expansion, or assessment initiatives).

• Student Services
  • Represent ASP at student recruitment and outreach events (e.g. on-campus fairs).
  • Coordinate ASP involvement with student events.

Communications and Assessment (15%):

• Support student-facing marketing and communications efforts including academic support emails, social media, etc.
• Assist in maintaining communications with offices on and off campus.
• In collaboration with ASP staff, support marketing and outreach efforts for recruitment, hiring, and events. 
• Aggregate and clean student data for ASP evaluation, assessment, and reporting efforts.

Hiring and Payroll (10%):

• Provide operational support for hiring student employees (e.g. submitting hiring information to HR/ Payroll Manager, managing contracts and appointment letters, tracking required trainings).
• Participate in recruitment, selection, interview, and onboarding of new student employees. 

ASP suite operations (10%):

• Manage ASP shared workspace for student staff. 
• Coordinate mailroom check and support ASP suite operations with Assistant Director.
• Serve as support for ASP suite operations including front desk staffing and operations.
• Support front desk operations management and coverage.
• Support facility operations needs.
• Develop and maintain onboarding processes for front desk student staff.

Contribute to the functioning of ASP, and Undergraduate Academic Affairs (5%):

• Work with ASP programs to advance the goals of ASP, UAA, and the UW.
• Participate in and facilitate ASP staff meetings and working groups.
• Serve on UAA and campus committees as needed.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• High school graduation or equivalent AND two years of experience in student services at the college level.

Preferred Qualifications

• Strong project management skills, organizational skills, creativity, attention to detail, and ability to work under pressure and deadlines.
• Excellent written, verbal, and interpersonal skills.
• Demonstrated initiative and the ability to work independently and be flexible, while being part of a team.
• Familiarity with Google Suite (Docs, Sheets, Slides).

Working Conditions

• Ability to work on-site, this position is 100% in person during the academic year.

About the Team

Academic Support Programs (ASP) is a central element in Undergraduate Academic Affairs’ mission to enhance the academic and social well-being of all UW undergraduate students. In support of its mission, ASP oversees the following programs: The Center for Learning and Undergraduate Enrichment (CLUE), Academic Success Coaching, and training / professional development for tutors and coaches. ASP, with over 20,000 tutoring, coaching, and exam review appointments requested a year, is the central thoroughfare for undergraduate academic support at the University of Washington-Seattle. Undergraduates, primarily in their first two years, come to ASP programs to learn with peer coaches and tutors. 

ASP has over 20,000 requested student appointments a year, supporting over 3,500 unique student visitors serving over 100 different majors annually. ASP is the only centralized multidisciplinary learning center on campus that supports all undergraduates at UW-Seattle. At a large public research university, ASP is critical to providing an academic home for students in large gateway courses in particular. To learn more: https://academicsupport.uw.edu/

The salary information provided below is for a full-time position and will be prorated for this part-time, 50% FTE opportunity. 

Compensation, Benefits and Position Details

Pay Range Minimum:

$47,256.00 annual

Pay Range Maximum:

$63,156.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

50.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.