Shelter Support Staff: 10 AM - 8:30 PM - Sun- Wed

Description

Job Summary

Maintain a safe, orderly, and caring environment while assisting individuals with their daily needs; provide community resources and referrals to assist and empower individuals experiencing homelessness to establish and maintain permanent housing. This is an active and fast-paced role. 

Essential Functions: 

Provide direct client support: 

1. Provide excellent customer service to clients, volunteers, donors, and vendors. 

2. Complete new client intakes; explain agency rules and policies and tour around campus. 

3. Attend to client needs, answer questions, resolve problems and escalate to case manager or supervisor when necessary. 

4. Perform daily check-in of client in Homeless Management Information System (HMIS.)

5. Provide clients with information and referrals; document the interaction(s) in HMIS. 

Work with the Shelter team to provide a safe and efficient Shelter operation: 

1. Conduct walk-throughs of facility ensuring conditions are safe, and clients are adhering to shelter policies and procedures. 

2. Address immediate concerns relating to the health and safety of shelter clients including biohazard clean up, placing “wet floor” signs, and appropriately blocking off damaged or unsafe areas. 

3. Ensure visitors are properly escorted within the facility.  

4. Assist with preparing for new client intakes including cleaning and restocking of individual client spaces and updating bed occupancy trackers.

5. Communicate with the leadership to identify safety concerns and needed maintenance or repairs.

6. Answer and direct incoming calls, provide information; monitor visitor and client access of the facility. 

7. Communicate and collaborate with other CASS departments, employees, and outside agencies. 

8. Assist in the receipt and distribution of donations. 

9. Maintain adequate and organized stock of office, cleaning, and hygiene supplies; distribute hygiene items to clients as needed. 

10. Able to work and operate commercial washers’ dryers and provide linens.

11. Maintain a clean, organized work area. 

12. Assist in setting up client meals in; If applicable. 

13. Complete checks of client sleeping areas in accordance with shelter policies to ensure health and safety of residents. 

14. Ensure continuity of services across shifts by participating in shift change staffing and send shift summary emails. 

Ensure data integrity and accurate reporting: 

1. Enter relevant data in HMIS accurately and according to Shelter policies and procedures. 

2. Maintain complete and organized files including shelter intakes. 

3. Prepare Incident Reports (IR) and other reports and distribute as needed.

Other Duties:

1. Maintain respectful and collaborative relationships with partner agencies.

2. Work closely with team members to ensure a coordinated and holistic approach to client support.

3. Participate in team meetings, training sessions, and community outreach events as required.

4. Escalate all urgent client and facility issues to leadership in a timely manner. 

5. Perform other duties as assigned.

Needed Competencies and Proficiencies: 

1. Excellent organizational skills and attention to detail. 

2. Excellent written and verbal communication skills.

3. Proven ability to be flexible and manage multiple priorities in a fast-paced environment.  

4. Perform other duties as required.

Requirements

• Minimum age of 18; 
• High school diploma or equivalent; 
• Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card; 
• Possess a moderate level of proficiency in data entry, Microsoft Word and Excel. 

Preferred 

• Bilingual in English and Spanish; 
• Experience working with individuals who are overcoming homelessness, substance abuse or mental health concerns 
• Competent in inter-personal conflict transformation;