- Location
- Wheaton, IL, US
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Source
- iCIMS
Description
Overview
About the Role
Drybar Wheaton is a blowout-only salon and we are looking for a driven, people-first leader to join our team as Assistant Manager of Client Experience & Community Engagement. This is not a stylist role — no hair license required. This is a business leadership role for someone who knows how to grow a loyal client base, lead a team, and represent a brand in the community.
If you have a background in retail management, salon or spa operations, boutique fitness, or any membership-driven service business — and you are looking for something more intimate, more autonomous, and more rewarding than big retail — we want to hear from you.
■ WHAT YOU’LL OWN
- Membership growth: Drive Barfly membership conversions and retention — this is the shop’s most important revenue stream and you own it
- Community visibility: Represent Drybar Wheaton at local events, convert attendees into members and bookings, and build our presence in the Wheaton area
- Client experience: Own the guest journey from check-in to checkout, monitor RYB feedback, and address concerns before they become problems
- Floor leadership: Lead the team when the Operating Partner is not present, delegate tasks, hold standards, and keep energy high
- Bridal support: Assist with bridal consultations and bookings and ensure every bridal client receives an exceptional experience
- Retail & ticket growth: Coach the front desk team on product recommendations and upsells to grow our average ticket
■ WHAT WE’RE LOOKING FOR
- 2+ years in a retail, salon, spa, or service management role
- Experience managing or growing a loyalty or membership program
- Strong floor presence and team leadership instincts
- Comfort representing a brand at community events and converting that visibility into revenue
- Owner’s mindset — you notice what needs to be done and you do it
- Excellent guest communication and conflict resolution skills
■ ABOUT DRYBAR WHEATON
Drybar is the nation’s leading blowout-only salon concept. We don’t cut. We don’t color. We do one thing and we do it exceptionally well. Drybar Wheaton is an owner-operated location with a tight-knit team, a loyal client base, and a leadership structure that gives you direct access to the person at the top. You won’t get lost here. You will be seen, challenged, and rewarded when the shop wins.
This role is for someone who is ready to lead, not just work.
If that’s you, we’d love to hear from you. Apply today.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
