- Salary
- $21+/hr
- Location
- Commack, New York, US
- Workplace
- Onsite
- Type
- Temporary
- Department
- IT
- Source
- BetterTeam
Description
CCS is looking for a Level 1 Desktop Support Technician to join our onsite team at one of our K12 clients. The technician ensures technology is a seamless tool for educators and students, minimizing downtime in the classroom. A technician must be comfortable working in a school with students, teachers and administrators as the sole troubleshooter or as part of a collaborative technical team. The technician is primarily responsible for installing, integrating, and troubleshooting Chromebooks, laptops, desktops, audio visual equipment, and printers in an educational environment. In addition, the right candidate must have strong fundamentals in networking, active directory, desktop configuration and support.
Hourly Rate: $21.00
What You'll Do:
- Address tickets in the ticketing system.
- Record and maintain inventory of assets.
- Support the staff and educational needs of the school building(s).
- Support Windows workstations.
- Troubleshoot Chromebooks (repair, optimize & reimage).
- Install and provide immediate support for classroom technology, including projectors, document cameras, and interactive whiteboards/displays.
- Contribute to shared Knowledge Base to improve team response times.
- Prioritize daily activities including tickets and administration requests.
- Perform other job-related duties as assigned.
What You Bring:
- 1-3 years of technical experience, deskside preferred.
- 2+ years of customer service experience.
- Patience and the ability to explain technical concepts to non-technical staff.
- Ability to work in a high-activity environment with frequent interruptions.
- Strong understanding of Windows OS & Chrome OS.
- Prior experience with a ticketing system.
- CompTIA A+ Certification preferred.
- Able to lift 50+ pounds.
Skills
Customer ServiceCompTIA
