Service Operations Distribution Specialist

• Company: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more at www.vensure.com.

• Position: Service Operations Distribution Specialist — responsible for delivering exceptional service in a high-volume payroll provider environment by ensuring accurate, timely, and secure distribution of payroll materials. Plays a key role supporting client satisfaction by managing end-to-end printing, packaging, and preparation of payrolls for the organization’s client base while ensuring quality, timelines, procedures, and compliance.

• Compensation: $12.00 - $18.00 hourly

• Essential duties and responsibilities:

• Assemble and prepare payroll packages according to client counts, ensuring all required materials (registers, departmental reports, worksheets, liability reports, checks, vouchers, and miscellaneous documents) are included, accurate, and meet quality and production timeline standards.

• Operate office and production equipment (mailing systems, shipping PCs, printers, sealers, and related machinery) to ensure timely processing of payroll and client packages.

• Inspect printed payroll checks; perform quality checks, sort, and package for secure pickup or delivery.

• Coordinate and complete daily posting of mail and overnight shipping labels, adhering to distribution schedules.

• Accurately complete package confirmations, logs, and checklists to maintain tracking, security, and visibility of package movement throughout the workflow.

• Follow all security, confidentiality, and audit protocols to protect sensitive client and payroll information per company policies.

• Identify, document, and escalate discrepancies or issues to appropriate personnel to prevent missing, incorrect, or delayed output.

• Stage and replenish packaging supplies to maintain continuous production readiness and support workflow efficiency.

• Load and unload paper stock and related materials to support optimal functioning of printers and production equipment.

• Execute daily processing and printing tasks across multiple platforms, ensuring accuracy and timeliness of all outputs.

• Coordinate and monitor computer processing jobs, verify successful completion, and address interruptions or errors promptly.

• Maintain regular on-site attendance due to the need for secure system access, collaboration on sensitive technical matters, operational meetings, and hands-on activities.

• Marginal functions:

• Build and maintain relationships with team members and peers across disciplines to ensure effective coordination of communications and services affecting clients.

• Provide light administrative support (filing digital documents, maintaining shared drives, archiving vendor or training records).

• Help maintain cleanliness and organization of production and storage areas.

• Attend webinars and training to stay current on best practices related to the company and department.

• Complete projects and other duties as assigned by the supervisor.

• Knowledge, skills, and abilities:

• Excellent communication and interpersonal skills; ability to collaborate across teams and build positive working relationships.

• Strong time-management skills; ability to prioritize effectively in a fast-paced environment.

• Flexibility to perform varied assignments within the print room, operate different equipment, run varied production jobs, and learn new machinery or processes.

• Ability to collaborate with internal departments to support seamless operations and workflow coordination.

• Strong work ethic, professionalism, reliability, and enthusiasm; contributes to a positive workplace culture.

• Sound decision-making abilities; evaluate complex information and determine appropriate actions.

• Working knowledge of shipping and logistics vendors (FedEx, UPS, and other couriers); coordinate shipments, evaluate service levels, manage vendor relationships, and identify cost-saving opportunities.

• Exceptional attention to detail; thoroughly review printed documents to ensure quality and accuracy.

• Education & experience:

• High School Diploma preferred or equivalent combination of experience, skills, and education (including relevant non-traditional degree programs or job training programs) required.

• One (1) or more years of experience with cloud-based printing solutions preferred.

• One (1) or more years of experience with administrative and clerical procedures.

• Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

• Physical, mental, & communication demands:

• Physical demands: primarily sedentary work with frequent use of hands and fingers for computer and office equipment operation; occasional walking throughout the office; visual acuity to read and analyze data on screens and in printed materials; minimal lifting of documents and light office supplies.

• Mental demands: sustained attention for accurate assembly, inspection, and verification of payroll packages; attention to detail for quality checks; monitoring of computer jobs, printing workflows, and equipment; problem-solving to identify, document, and escalate issues; ability to work productively in a deadline-driven, high-volume environment while sequencing tasks and multitasking.

• Communication demands: clear verbal and written communication with supervisors and team members; accurate completion of logs, checklists, confirmations, and documentation for tracking, audit, and security; operational coordination and timely updates on production status and issues; professional, respectful interaction with teammates; cultural sensitivity when communicating with diverse individuals; strict confidentiality when handling payroll, employee, client, acquisition, and business information.

• Environmental conditions: Work is performed in a professional, climate-controlled office environment with regular computer and standard office equipment use, typical office lighting, and moderate noise levels. The role involves extended screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.

• Disclaimer: This job description does not state or imply that these are the only duties to be performed. Employees may be required to follow other job-related instructions and perform other duties requested by management. Management may add, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions. This document does not create an employment contract other than an “at‑will” employment relationship.

• Benefits (eligible):

• Health insurance: medical, dental, and vision coverage.

• Retirement plan: 401(k) with company match.

• Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

 

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