- Location
- Irvine, CA
- Department
- Healthcare
- Source
- Paylocity
Description
Description
Essentials Job Functions:
· Handle a high volume of inbound and outbound phone calls to assist customers with orders, deliveries, pricing, and general inquiries.
· Take customer orders accurately over the phone and ensure all details are entered correctly
· Coordinate closely with the Order Fulfillment Team and Sales Team to ensure orders are processed with correct pricing, shipment method and timelines.
· Process and resolve product returns, ensuring proper documentation and follow through
· On occasion, contact customers regarding past due balances in professional and respectful manner
· Actively listen to customers, identify needs, and provide clear, timely solutions
· Maintain accurate records and notes in internal systems
Requirements
Required Skills and Behaviors:
· Comfortable being on the phone for most of the workday, with professional, calm, and confident behavior
· Able to manage workload independently, stay productive without constant supervision.
· Demonstrate a professional work ethic, including reliability, punctuality, and attention to detail
· Able to adapt to different customer situations and priorities
· Excellent verbal and written communication skills
· Reasonable proficiency in Microsoft Office, especially Excel
· Ability to learn new software quickly (Asahi will provide training)
· Previous experience in customer service