SR Field Claim Resolution Specialist - Large Loss CAT Wrap up Team

Description

 Large Loss CAT Wrap Up Team

 

Help families rebuild after the biggest losses

 

When a wildfire or other major catastrophe takes a family's home, the way their claim unfolds shapes how they remember the recovery. On our Large Loss CAT Wrap Up team, you make that experience better.

 

You take on older, complex large claims left behind by major events like wildfires, hurricanes, and tornadoes. These high-profile, high-exposure property claims often involve homes that families can't live in their homes. You investigate, determine coverage, scope the damage and pay what's owed, all with minimal supervision. Along the way, you give policyholders the clear answers and exceptional service they deserve.

 

Training drives your success here. Reliable attendance and active engagement during training are mandatory, so plan for both from day one. 

 

**Please note: due to end-of-year vacations and the upcoming holidays, hiring timelines may move slower than usual during this period. We appreciate your patience and ask that you expect some delay in hearing back.** 

 

Level of position offered will be based on skills and experience at manager discretion

 

What you'll do

• Investigate each loss, determine coverage and adjust every element of high-severity property claims.
• Own a pending of complex claims and move them forward independently.
• Predominantly desk adjustments, but some field work could be needed/appropriate
• Supplement large losses on your own, write appraisals for dwelling repairs and issue payment to policyholders where possible.
• Partner with Liberty network contractors on appraisals and join re-inspections of Liberty referred contractors.
• Administer, certify and possibly re-inspect Liberty referred contractors and independents when needed.
• Explain coverage in plain language, then help policyholders itemize damages, arrange emergency repairs and secure additional living arrangements.
• Coordinate vendor services such as contractors, emergency repair teams, cleaning services and replacement services.
• Spot suspicious losses, recommend referral to the Special Investigations Unit (SIU) where appropriate and support SIU as it investigates and settles the claim.
• Support Claims Representatives with in-person inspections and policyholder contact when needed.
• Train property colleagues, serve as a technical resource and step in for the Claims Team Manager when needed.
• Large Loss specialty projects

Ideal Experience Includes:

• 4+ years experience within Large Loss 

 

Why this role:

Our purpose is to help people embrace today and confidently pursue tomorrow. On this team, you live that purpose in person, for people facing one of the hardest moments of their lives. Your expertise counts, your judgment counts and the impact of your work shows up in every family you help.

If that sounds like the work you want to do, we want to hear from you.

Qualifications

• Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Knowledge of coverages provided within various homeowner policies.
• Demonstrated ability to handle claims of the highest complexity and exposure. Prior contracting experience preferred.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems, and analytical skills.
• Completion of advanced property training required.
• The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.