Support Engineer, Network and Core Infrastructure

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

Network and Core Infra operations and support

• Assist with provisioning, configuring and maintaining switches, routers, wireless access points, firewalls, WAN/SD-WAN services, and remote-access and site-to-site VPNs.
• Provide first- and second-line troubleshooting for wired, wireless, internet, DNS, DHCP, routing switching and connectivity issues, and escalate complex incidents with clear supporting evidence.
• Support IP address allocation and VLAN administration and keep subnet and IP address management records accurate.
• Assist with site surveys, equipment installation, cabling checks and post-installation testing for office and network deployments.

Network security operations

• Support day-to-day firewall administration, including approved rule changes, object updates, NAT, VPN configuration and validation of network segmentation controls.
• Assist with network access control services, including 802.1X, RADIUS, TACACS+, certificate-based authentication, device profiling and user or endpoint access investigations.
• Review alerts and logs from firewalls, IDS or IPS, DNS security, monitoring platforms and other network-security tools; perform initial triage and escalate suspected threats.
• Help maintain secure configuration baselines and identify devices that are missing patches, have configuration drift or require remediation.
• Apply least-privilege, Zero Trust and security-segmentation principles in all assigned work.

Patching, Firmware and Change Management

• Apply approved software upgrades, patches and configuration backups to network devices under established change-control procedures.
• Maintain Synology NAS systems: apply DSM and package updates, monitor drive health (SMART) and RAID/storage pool status, and verify backups before and after patching.
• Apply BIOS, firmware and driver updates to server hardware on schedule.
• Update firmware on IoT and meeting room devices, including smart TVs and Logitech conferencing equipment.
• Schedule patching within approved maintenance windows, test devices afterwards to confirm normal operation, and roll back if issues arise.

Monitoring and incident support

• Monitor network availability, performance, latency, capacity and security events using the organisation's monitoring platforms.
• Respond to service alerts, collect diagnostic information, record timelines and work with senior engineers, service providers and vendors to restore service.
• Contribute technical evidence to incident reviews and help track corrective actions that reduce the risk of recurrence.
• Participate in out-of-hours support or an on-call rota after suitable training, where required by the team.

Server Room and Physical Infrastructure

• Conduct routine physical inspections of the server room, covering racks, cabling, power, UPS and cooling.
• Maintain server room documentation, including rack layouts and equipment inventory.

End-User Hardware Support

• Diagnose and resolve laptop hardware faults, including screens, keyboards, batteries, chargers, storage, memory, ports and docking stations.
• Perform hardware replacements, or coordinate warranty claims and RMA processes with vendors.
• Set up, configure and deploy new laptops and peripherals.

Meeting Room and IoT Support

• Troubleshoot and maintain meeting room equipment, including TVs, cameras, speakers and Logitech conferencing devices.
• Perform regular checks so meeting rooms are functional and ready for use.

Projects documentation and collaboration

• Support infrastructure improvement projects by completing assigned build, test, migration and validation activities against approved designs and implementation plans.
• Create and maintain network diagrams, device inventories, configuration records, standard operating procedures, knowledge articles and change evidence.
• Work constructively with IT, security, business teams, telecommunications providers and technology vendors to resolve issues and deliver agreed changes.
• Develop technical capability through lab work, vendor training, peer review and relevant professional certification study.