- Location
- Alexandria, Virginia, United States · published
- Type
- Full-time
- Department
- Administration
- Seniority
- Senior
- Source
- Workable
Description
The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Position Description: Responsible for managing and maintaining the organization's (currently PaloAlto based) firewall infrastructure. This role involves overseeing the deployment, configuration, and support of PaloAlto firewall devices, ensuring optimal performance, security, and availability. This position requires strong knowledge of PaloAlto firewall technologies, excellent troubleshooting skills, and familiarity with network security solutions.