Health Systems Program Manager (Business Analyst III)

The Fairfax County Health Department is the largest public health department in Virginia, serving 1.2 million residents from diverse ethnic, cultural, and economic backgrounds throughout Fairfax County, as well as the cities of Fairfax and Falls Church and the towns of Herndon, Vienna, and Clifton. With more than 100 years of leadership in the public health field, we are committed to protecting, promoting, and improving the health and quality of life for all in our community.

This position serves as the agency’s Health Systems Program Manager for assigned health department software applications, including electronic health record systems, disease surveillance platforms, and other clinical and public health related solutions. This position functions as a team lead, providing direction, mentoring, and governance for a cross functional team responsible for delivering, sustaining, and optimizing health information systems. Supports project and portfolio management activities for public health technology initiatives across the agency. This includes coordinating planning, prioritization, resource alignment, risk management, and performance reporting for multiple systems and projects.  Ensures that assigned systems align with agency strategy, regulatory requirements, and operational needs across their full lifecycle.

Serving as a project lead, the incumbent will guide system requirements gathering, solution design, configuration, and implementation of Commercial Off the Shelf (COTS) software packages. Responsibilities include documenting and implementing system configurations, coordinating project plans and milestones across vendors, department staff, and county partners, and providing timely communications and updates to internal leadership as well as external state and federal partners. Duties also include cost management, vendor and stakeholder engagement, requirements prioritization, and oversight of project deliverables, schedules, and quality expectations.

In alignment with a product management mindset, this position will support divisions and programs in understanding how to manage their implemented solutions across the full lifecycle, including planning, implementation, operations, maintenance, upgrades, and eventual system transition or replacement. This includes assessing user needs, ensuring adoption and effective use, evaluating enhancement requests, and supporting continuous improvement of systems to meet evolving public health program goals.

The position researches solution options and participates in evaluation efforts for future software capabilities, ensuring alignment with agency business needs and county IT standards. The role will report to the Informatics and IT Manager, and under the direction of the Public Health Informatics and IT Director, the analyst collaborates with the Department of Information Technology to evaluate technical options, obtain necessary approvals, and ensure appropriate integration with enterprise systems across Fairfax County and partner Human Services agencies. Participation in agency strategic technology and business planning efforts is also expected.(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or County-wide automated system;
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Works closely with agency IT technical staff and/or serves as agency liaison with the
• Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used; plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

CERTIFICATES AND LICENSES REQUIRED:

• Valid driver's license.
• Cardiopulmonary Resuscitation (CPR) certification (Required within 60 days).
• Automated External Defibrillator (AED) certification (Required within 60 days).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, and driving record check to the satisfaction of the employer.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)   

PREFERRED QUALIFICATIONS:

• Familiarity with and work experience in developing or managing IT solutions for human services systems and/or public health., such as Electronic Health Record, Electronic Medical Record, Disease Surveillance, School Health, or Emergency Management).
• Considerable knowledge in and/or experience managing vendor and stakeholder engagement to prioritize and manage the project schedule against specific milestones and deliverables.
• Experience configuring and implementing COTS solutions in collaboration with a vendor and/or implementation team.
• Understands public health system operations and related technologies.
• Experience and ability to manage cross-functional teams with varying skillsets and experience.
• Ability to form collaborative partnerships across agency programs and county agencies.
• Ability to perform multiple tasks simultaneously and work in a collaborative team environment.
• Ability to help stakeholders effectively define and resolve issues related to business process and technology.
• Experience managing and implementing projects using Agile, Scrum, or Waterfall methodologies.
• Experience performing requirements analysis for IT systems.
• IT management experience, and significant experience working within an IT field.
• Experience as an administrator or one or more IT systems.
• Experience creating and managing policies or standard operating procedures (SOPs) around project management or change management.
• Product management experience.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift or carry up to 25 lbs. as required for the position. Uses hands to grasp, handle, or feel. Visual acuity is required to read data from paper and on a computer monitor or other electronic device; ability to operate keyboard driven equipment and computer and use of touchscreen.  Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Ability to drive a motor vehicle. Generally, works in an office environment and may occasionally be required to perform job duties outside of the typical office setting. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.  

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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