Behavioral Health Care Coordinator - School Based Health & Clinic

Summary: Provide limited case management as assigned.  Coordinate care and referrals to wrap around services that support clinical care, including facilitating integrated care with primary care/behavioral health/dental and pharmacies Linking patients to community resources to assist with transportation, financial, clothing or food needs, housing, etc. In addition, making proactive contacts to improve patient outcomes and build relationships with health and social services agencies in the community.

Essential Duties and Responsibilities: Create new BH Interim encounters for face-to-face Create telephone contacts Demonstrate proper telephone etiquette. Complete screening tools Responsible for scheduling patients with SBHC/CLINIC counselor, PMHNP including scheduling new patients’ appointments and established in-person or telehealth Referrals to case management. BHCC must accept, respond and complete in-basket tasks in a timely manner. BHCC’s should offer knowledge of insurance benefits and community resources for patients. Send refill requests as needed. Contact patients to confirm appointments with providers. Promote integrated care by entering PCP rooms to discuss mental health services or provide educational resources per provider request. Scan documents into patient charts Have knowledge of BH SOP for patient SI/HI-in person.  Knowledge of adding to and scheduling from the BH waitlist. Maintaining patient confidentiality and remain HIPAA compliant. Mindful of attendance policy and clocking in and out in ADP. SB-BHCC to check patients in and out, add guarantor, and verifying insurance at check in Responsible for utilizing the KYMISS website to verify medical cards status. SB-BHCC is responsible for navigating Infinite Campus, maintaining a referral log and caseload report, interactions with school staff including timely follow-up for patient care, completion of all intake/consent forms, including HIPAA forms and ROI to collaborate with the school district and partnering agencies. Must have knowledge of the school district’s preferred referral process.

Other Essential Duties and Responsibilities:   Grace Health recognizes that managing patient care is a team effort involving both clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success. Team members must demonstrate excellent communication and coordination skills to provide quality patient care. Care coordination includes communication with community organizations, health plans, facilities, and specialists. Care team members must understand and embrace the concept of population health management and proactively address the needs of patients and families served by the practice. Team members must demonstrate the skills and knowledge necessary to communicate effectively with vulnerable patient populations. Team members must participate in Continuous Quality Improvement (CQI) activities within the organization to ensure patients receive high-quality care. All team members will be involved in improving quality outcomes. Team members will participate in the review and evaluation of practice performance and help identify opportunities for improvement. Team members will participate in Grace Health's advocacy program.

General Duties:   Follows all organizational policies and procedures, including administrative, clinical, quality assurance, and personnel policies. Maintains satisfactory attendance, including attendance at meetings and completion of assigned tasks. Maintains timely documentation of all work assignments. Maintains patient confidentiality. Routinely keeps the supervisor informed regarding attendance and job assignments. Demonstrates flexibility and the ability to multitask. Works effectively and efficiently. Works cooperatively with providers, administration, and peers.

Qualification Requirements:   To perform this job successfully, an individual must be able to support and advance Grace Health's mission while satisfactorily performing each essential duty. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Skills: Ability to be a resource for others and work with providers in the community, as well as knowledge of community resources. Ability to effectively engage clients by telephone or in person. Knowledge of HIPAA confidentiality requirements as they relate to health care and, specifically, behavioral health. Ability to offer understanding and respond effectively and with sensitivity to special populations, such as those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability, migrant and seasonal worker status, homelessness, people living with HIV/AIDS, and others. Knowledge of Word Processing software and database programs such as Excel, and the ability to enter information within the Electronic Medical Record.

Education and/or Experience:  Masters in social work, Preferred. B.S. degree in psychology, social work, counseling or related field such as public health, Human services, required. Other degrees with combined experience in the field to be considered.

Physical Demands:           The physical demands described herein represent those that must be met by an employee to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.  The employee occasionally is required to reach with hands and arms, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: Grace Health is a faith-based, federally qualified health center (FQHC). We provide primary healthcare services to underserved, underinsured, and uninsured individuals throughout southeastern Kentucky. Our mission is "to show the love and share the truth of Jesus Christ to southeastern Kentucky through access to compassionate, high-quality primary healthcare for the whole person." The work environment characteristics described herein are representative of those employee encounters while performing the essential functions of this position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of the position. The noise level in the work environment is typically moderate.

 

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.