Service Delivery Manager

Service Delivery Manager

Pay: £38,850.00

Location: Stephenson Road, Clacton-on-Sea, Essex, CO15 4AA

Shift: 40 hours weekly 

FIXED TERM CONTRACT FOR 12 MONTH (Maternity Cover- Options for extension)

What we can offer you;

• 20 days annual leave.
• Access to our people’s pension scheme.
• Free physiotherapy service.
• Discounts on everything from groceries to well known retailers.
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
• Ongoing training and development opportunities, allowing you to reach your full potential.
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you’ll be doing;

• you will organise resources including people, vehicles, and equipment to maximise efficiency while prioritising the well-being of our team and service to customers and communities.
• You will ensure all training and competency checks are in place for every role and monitor operational performance, addressing complaints and solving operational challenges promptly.
• You will lead the delivery of a first-time collection culture and meet all contractual performance KPIs
• You will build and maintain excellent day-to-day relationships with client officers and residents based on trust and service delivery.
• Ensuring operations comply with Veolia Minimum Requirements and supporting improvement plans will be key responsibilities.
•  Additionally, you will investigate safety incidents, under performance, and disciplinary matters to uphold high standards.

What we’re looking for; 

Essential:

• Previous Management experience
• Good communication skills
• Able to work well with others and alone 
• Ability to maintain and create great client relationships
• Driving licence 

Desirable:

• Previous waste experience 

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.