Director, Student Accounts (GC)

The Director, Student Accounts is primarily responsible for assisting in all aspects of Student Accounts, including, but not limited to, student payment plans, collections, refunds/stipends, reconciliations, third-party billing, and 1098-T statements. Assists the Executive Director in managing the revenue function of the College by providing accurate accounting and reporting of financial information in compliance with College, State, and Federal standards. The Director is responsible for supervising the Student Accounts staff. Develops a positive environment of high-quality customer service, efficient operations, and continuous improvement in the Business Office.

1. Supervises Gloucester Business Office staff including full-time and part-time employees, ensuring adequate staff coverage. Makes staffing recommendations as necessary.
2. Oversees College’s payment plan including, but not limited to: 
   1. Setting up the base plans in the software package each semester prior to billing,
   2. Assist students during plan enrollment periods, 
   3. Assisting in training staff in new software; 
   4. Monitoring plan and collecting on delinquent accounts, 
   5. Setting up custom plans as needed, 
   6. Testing of software upgrades as it relates to the payment plan
   7. Assist Executive Director with implementation of any new 3^rd party payment gateway
3. Collects outstanding student receivables for both Gloucester and Cumberland campuses including, but not limited to: 
   1. Preparing delinquency reports, 
   2. Billing students, 
   3. Working with students to set up payment plans/promissory notes, 
   4. Sending accounts to a collection agency, 
   5. Maintaining system records for accounts placed with a collection agency, 
   6. Researching and collecting on returned checks/ACHs, including system updates and student notification, 
   7. Researching and verifying end-of-year write-off accounts and amounts, 
   8. Heading collection agency transition project when applicable 
   9. Placing and monitoring delinquent account holds
   10. Working with outside collection agency representatives on disputed placements
4. Handles escalated student billing related issues.
5. Assists Executive Director with all 3rd party billing accounts, including bill preparation, follow-up, and account reconciliation.
6. Assists Executive Director with student refunds/stipends.
7. Assists Executive Director with book voucher reconciliation and billing. 
8. Assists Executive Director in overseeing revenue-related activities, including accounts receivable systems.
9. Assists in management of Business Office activities, including scheduling, customer service, pay stations, safe reconciliation, cashier settlements, bank deposits, and continuous improvement.
10. Assists Executive Director with annual 1098T preparation, validation, printing and mailing. Remains current in all related federal regulations and guidelines.
11. Works with the Financial Aid office and returns Title IV changes to shift responsibility from the institution to the student.
12. Provides back-up support to Business Office cashier window when needed.
13. Performs other duties, as assigned.
    
    SUPERVISORY
    • Team Coordinator V
    • Part-time Business Office staff

• Bachelor’s Degree in Finance/Accounting or related field required. Equivalent combination of education and experience from which comparable knowledge and abilities can be applied.
• Five (5) years of experience in high-volume cash transactions.
• Two (2) years of experience in collection-related activities.
• Supervisory experience preferred.
• Advanced proficiency with Microsoft Office Suite required, specifically Excel and Word.
• Strong oral and written communication skills
• Experience with automated accounting systems required; and higher education software, Anthology required.
• Excellent communication and interpersonal skills and the ability to maintain a high degree of confidentiality.
• Ability to work a flexible schedule with varied hours to meet department and College needs; may include nights and weekends.
• Possess the ability to work well and communicate effectively with prospective and current students, staff, faculty, administration, and colleagues and community partners.

If certain conditions exist, this position requires you to have access to personal technological equipment and capabilities to perform your duties.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 Physical activity of the position: 

• Standing
• Walking
• Talking
• Hearing
• Repetitive motion of the wrists, hands, and/or fingers, such as picking, pinching, typing

Physical requirements of the position:

• Light work- exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently

Visual acuity requirements of the position:

• The worker is required to have close visual acuity 

Workplace conditions of the position:

• The worker is not substantially exposed to adverse environmental conditions. 

Affirmative Action/Equal Opportunity Employer
 
 As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.