Senior Manager – CTO - Cloud SRE

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Own delivery, reliability, and operational excellence of products, platforms, and services.
• Lead multiple projects, major incidents, problem management, and root cause remediation.
• Define, govern, and monitor Service Level Objectives (SLOs), SLIs, and error budgets.
• Translate SRE strategy into measurable objectives and execution roadmaps.
• Champion SRE principles, automation, observability, and reliability best practices across the organisation.
• Foster shared ownership and collaboration between engineering, product, and operations teams.
• Drive continuous improvement initiatives to enhance service stability, scalability, and resilience.
• Establish and maintain operational documentation, runbooks, and knowledge repositories.
• Promote knowledge sharing, operational learning, and standardised practices across teams.
• Partner with stakeholders to improve service quality, user experience, and customer satisfaction.
• Lead team capability development through coaching, mentoring, and targeted upskilling initiatives.
• Govern operational metrics, reliability KPIs, and service performance reporting.
• Create a culture of accountability, innovation, and continuous improvement aligned with business objectives.

Core Skills

• Site Reliability Engineering (SRE)
• Service Reliability & SLO Management
• Incident & Problem Management
• Automation & Observability
• Stakeholder Management
• Technical Leadership
• Knowledge Management
• People Development
• Cross-Functional Collaboration
• Continuous Improvement & Transformation

Key Stakeholder Management

Internal - M&G Plc BUs

• Project Teams
• Business Teams

External

• Third Party Business Partners
• Vendors

Knowledge, Skills, Experience & Educational Qualification

• We always support colleagues to develop their skills but to be successful in this role the following will be required by our Senior Manager Cloud SRE:
• Understand the risks associated with your job and what that means for you, M&G and all our stakeholders.
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You must have the Az-900 and the Az-104 certifications.
• Experiencing developing and deploying solutions through the SDLC (Software Development Lifecycle).
• Languages – PowerShell, ARM, YAML, Terraform
• Azure Cloud Administration – RBAC, AAD, PIM, Cloud Networks, SQL DB, Firewalls and DNS
• SDLC Technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines
• You will have an understanding of cloud governance, best practices and policies within Azure.
• You must have a problem solving mindset and the ability to troubleshoot unknown technical issues.
• Previous experience working in a support team is highly desirable.
• Proven experience in identifying inefficiencies and implementing automated solutions to overcome these.
• It would be desirable if you were able to use most of the following technologies and languages:
• SDLC Technologies – Jira, Confluence, Git, Azure DevOps and CI / CD Pipelines
• Configuration Management – Ansible
• Support – Service Now and Azure Monitor
• Languages – Shell, Java Script, C#, .NET, SQL, python
• Other Technologies – RedHat Open Shift, Linux, Windows, OCI, and Serverless, Databricks
• An understanding of cloud cost, capacity and optimisation with the ability to identify inefficiencies in expenditure.
• A solid understanding of how to configure Cloud for high scalability and resilience, disaster recovery, tight security and regulatory compliance.
• Proven experience in building relationships with team members and other colleagues across a business
• Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.
• As a Senior Manager Cloud SRE you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential

You need to be this kind of person 

• Passionate about providing unparalleled levels of service and automation to the cloud platforms that enable our business. 
• Able to work and learn quickly in a fast pace and dynamic environment. 
• Care about doing a great job and exceeding expectations with the quality of what you do.
• Curious to learn and develop your own technical skills. 
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required. 

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

.........................................…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.