Medical Office Manager

Overview

 

Position Title: Office ManagerEmployment Type: Full-Time, Exempt

Hours: 7:30am-5pm (Monday-Friday)Practice: Retina Group of Washington, PRISM Vision Group Partner PracticeLocation: Columbia, Maryland

Travel: Required between offices dependent on office/location needsCompensation Range: $55,431.64 - $115,127.25/Annual (Dependent on Experience)

 

 

The Office Manager provides leadership and oversight for all office operations, including staff management, workflow coordination, and policy compliance. Utilizing a strong understanding of both clinical and administrative functions, this position ensures efficient business operations, enhances team performance, and supports the delivery of high-quality patient services.

Responsibilities

ROLE AND RESPONSIBILITIES

• Manages day to day practice operations; administers policies and procedures
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
• Conducts annual employee performance reviews; provides ongoing coaching and mentorship
• Facilitates regular departmental and office staff meetings
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis
• Manages accurate filing and organization of patient accounts/demographics
• Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)
• Regularly interfaces with staff, physicians, patients, and other stakeholders
• Keeps abreast of industry best practices and pursues continued education
• Performs other duties as assigned

Qualifications

POSITION QUALIFICATIONS

• Education: High School Graduate or General Education Degree (GED).
• BA/BS degree preferred
• Experience: 3+ years’ experience in a management role preferred; healthcare office experience required

KNOWLEDGE/SKILLS/ABILITIES

• Experience supporting compliance with organizational policies, procedures and systems• Advanced knowledge of HIPAA guidelines, practices and procedures• Knowledge of medical practices, terminology, and reimbursement policies• Solid computer skills – MS applications required (Word, Excel, PowerPoint)• Outstanding written and oral communication skills; ability to communicate clear expectations• Superior organizational and time-management skills; ability to prioritize and delegate responsibilities• Skill in evaluating the effectiveness of existing methods and procedures• Skill in operating a variety of office equipment and computer programs• Demonstrated ability to mentor and support the professional development of staff members• Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity• Ability to thrive in a fast-paced, dynamic organization

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.