Computer Support Specialist I

Description

Summary:

 The Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week, working day shifts. The role involves maintaining and configuring new and existing computer systems, including associated hardware and software. The specialist provides technical support to system users at both the main Hospital and Health Center locations—offering assistance at deskside, by phone, and through remote control sessions. Responsibilities include troubleshooting and triaging issues reported to the IT Help Desk and collaborating with other IT department personnel to ensure timely resolution. Weekend work is scheduled on a rotational basis, and the position includes call pay with a call rotation occurring once every six weeks.  

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Requirements

Education, Training or Certifications Required:

Associates degree, preference to MIS, CIS or computer science with 1-2 years experience. Experience and relevant certifications may be considered in lieu of education. Continuing training and education learning through self paced training required by the Hospital and opportunities provided by the IT department with the expectation of testing for certifications. 

Preferred Certifications: ITIL v.2 or greater, A+, MCDST, MCITP or HDI-DST.

Responsibilities

• Log and manage Help Desk tickets
• Provide solutions and guidance on technical issues
• Use customer feedback to enhance problem-solving and service quality
• Respond to technical inquiries via phone, email, Microsoft Teams, and ticketing system
• Document and analyze technical issues and customer interactions
• Attend training sessions to stay current with best practices and prepare for certification exams

Special Requirements

• Strong interpersonal and customer service skills
• Effective problem-solving and critical thinking abilities
• Excellent written and verbal communication
• Ability to quickly diagnose and resolve technical issues
• Strong teamwork and collaboration skills
• Willingness and ability to learn and support new technologies

Physical Demands

• Ability to lift up to 35 lbs
• Ability to bend and reach under low surfaces
• Ability to distinguish colors
• Ability to climb ladders and work overhead
• Manual dexterity for tasks such as terminating patch cables